Online Extra: ASCI Survey

Each quarter, the American Society for Quality, the University of Michigan, CFI Group and ForeSee Results of Ann Arbor, Mich. surveys the users of government agency Web sites. The results become part of the American Customer Satisfaction Index, a national survey of Web site user satisfaction. Agency participation is voluntary.

In results published last September, 13 agency Web sites achieved satisfaction scores of 80 or higher, 80 being the threshold for excellence, according to the ASCI. By way of comparison to the commercial sector, Amazon.com scored an 84.

Here are the top scoring government sites:

Help with Medicare Prescription Drug Costs, Social Security Administration (91)

Internet Social Security Benefits Application, SSA (87)

Medline Plus, National Library of Medicine, National Institutes of Health, Health and Human Services (86)

Medline Plus (Spanish version) , NIH, NLM, HHS (84)

National Institute of Diabetes & Digestive & Kidney Diseases, NIH, HHS (83)

Federal System Information Center, General Services Administration (82)

National Women's Health Information Center, HHS (82)

National Cancer Institute, HHS, NIH (81)

National Heart, Lung and Blood Institute, HHS, NIH (81)

Social Security Business Services Online, SSA (81)

National Institute on Deafness and Other Communication Disorders, HHS, NIH (80)

NIH Stem Cell Information, HHS, NIH (80)

Office of Science Education, HHS, NIH (80)

Source: American Customer Satisfaction Index. For more information, including a complete set of scores, see the ASCI Web site at www.theacsi.org/government.htm.

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