311 gets an assist from IBM

311 gets an assist from IBM's Watson

The Canadian city of Surrey is the first to use Watson’s natural language-based cognitive computing technology to improve 311 responses.

Textizen acquired by GovDelivery

Textizen mobile platform bought by GovDelivery

A Code for America incubator alum, Textizen lets users send, receive and analyze text messages to promote citizen action, engagement and behavior change.

DOD approves derived credentials on BlackBerrys

DOD approves derived credentials on BlackBerrys

The Department of Defense has recently approved derived public key infrastructure credentials on BlackBerry devices.

NIST contest offers $30K for better data app

NIST contest offers $30K for better data app

Agency wants to provide mobile access to Standard Reference Data for a wide range of users.

next-generation 911

New Jersey town brings real-time multimedia to 911 calls

Lakewood's iLoc8 uses WebRTC for two-way multimedia communication between smartphone-using citizens and emergency call centers.

Improved open data nets Transit App service for three cities

Improved open data nets Transit App service for three cities

Chattanooga, Baltimore and Cleveland have recently opened their transportation data to allow Transit App to help citizens view all public transit options in real-time.

CBP tests handheld biometric devices to collect exit data

CBP tests handheld biometric devices to collect exit data

Customs and Border Protection will collect fingerprints and passport information and compare it to the same data that was collected when the traveler arrived in the United States.

Dell rugged tablet

Dell introduces rugged tablet

The Latitude 12 Rugged Tablet is designed for mobile users in the military, public safety and emergency response.

GSA names leading edge technologies

The 10 technologies that will drive public-sector IT

A revised list of "leading edge technologies" for the Alliant 2 contract reflects the General Services Administration's vision for near-future IT.

Double-parked cars in boston

Boston tackles double-parking with Waze data

Boston’s Transportation Department is using data from its partnership with Waze to relieve congestion and send bicycle cops to the city streets with the most double-parked cars.

Agencies adjust FOIA processes

Agencies adjust FOIA processes

In an effort to reduce the backlog in filling Freedom of Information Act requests, the departments of Justice and Homeland Security are making some changes.

Cities show how to make open data usable

The Citygram app, which turns structured data into citizen-friendly local updates, can be a model for federal agencies’ open-data efforts.