By harnessing newly available data, mobile tools, cloud technology and personalized responses, Indiana has made significant improvements in the effective delivery of government services.
Fleet management apps at the General Services Administration and State Department give agencies real-time data integration between the field and home office.
A database dynamically allocates frequencies and maintains protocols for user priority so that devices can share the same frequency bands.
Not all agencies have the back-end systems integration or maintenance resources to get the most out of customer-facing mobile apps.
A team of students at the University of Texas at Austin won $100,000 in startup funds for their work on a mobile app that helps users access Medicaid and other public services.
Now operational, the Defense Mobile Classified Capability – Secret provides better performance, a mobile device management system and a new secure mobile device.
America’s appetite for mobile information has moved the needle on digital local government from ‘because we can’ to ‘because we must.’
While emulators and simulators can help developers improve app performance, DigitalGov says, some features are best tested by people and their devices.
While IT shops tend to focus on technical design aspects, understanding user experience can ensure rapid user adaption.
The Army is researching commercial off-the-shelf software and mobile services for its bi-directional secure mobile health system.
To perform with the ease of Google and the personalization of Amazon, government apps need a thorough tune-up, from the user interface to the back end.
The Navy is testing Wi-Fi access for sailors’ mobile and personal devices, while the Army and Marine Corps are also improving connectivity.