Houston has expanded the city’s 311 non-emergency reporting system from a telephony-based network to one that now supports email, a web mobile app and heat maps of citizen calls.
The state of Utah has learned that in mobile technology, it pays to track where the adoption curve is trending rather than to wait for users to arrive first, says state chief technology officer David Fletcher.
The city of Philadelphia has multiplied the number of small vendors responding to its RFPs by setting up a customized open source cloud portal designed for startup firms.
To help consolidate five departments into one, the Department of Enterprise Services chose an IT Service Management (ITSM) tool that supported a standardized IT support workflow.
The state of Indiana is developing a data hub to improve data efficiency across government, track the state's progress against key performance indicators and develop policy solutions.
In the Arctic Shield 2014 exercise, researchers will test technologies for oil-spill remediation, emergency response, satellite communications and mapping and visualization.
BidSync has added two new products to its e-procurement suite, creating a cloud-based solution that automates every phase of the purchasing cycle.
Charles County found a way to leverage its VoIP network to update and secure its faxing services, while drastically reducing costs.
A set of technical maps with elevation data of the entire United States would generate public safety cost savings and spawn decision support tools for flood management, agriculture and vehicle navigation, backers say.
The Global City Teams Challenge is a contest to develop advanced networking technologies to address critical community interests, including air quality, traffic management and emergency services coordination.
The National Nuclear Security Administration recently tested the RadResponder network, which provides data collection and sharing tools for federal, state, local, tribal and territorial organizations responding to radiological emergencies.
Baltimore is one of the latest cities to install automated meters to collect precise data on utility usage in an effort to provide more accurate billing, increase efficiency and reduce waste.
Ease of use is the deciding factor for choosing a videoconferencing and collaboration tool for Oregon's Department of Land Conservation and Development.
The Orange County Registrar of Voters turned to Experian Public Sector to help it verify addresses of inactive voters and save money.
Tompkins County, N.Y., moved from paper to digital records, making documents more accessible and avoiding the construction of a new $6 million storage facility.