Microsoft Dynamics CRM Online for Government is now generally available to all U.S. government customers and partners.
First announced in December, CRM Online for Government is based on the Microsoft Dynamics’ public cloud offering, designed for FedRAMP compliance and operated by cleared personnel in the continental United States.
Featuring core case management functionality, Dynamics CRM Online Government lets agencies modernize business applications quickly and inexpensively, Microsoft said. The tool connects departments, teams and data, “making it ideal for an expansive variety of use cases, including field inspections, constituent service and task management,” the company added.
Microsoft said that Dynamics customers will be able to use existing on-premises investments and benefit from integration with Azure and Office 365 government community clouds to help ensure secure access to public sector applications and workflows.
CRM Online is already used in King County, Wash., which is migrating a number of citizen service solutions and correspondence tracking workloads to Dynamics CRM Online for Government.
The company also announced partners who have developed CRM Online-based solutions for government, such as Investigative Management from Planet Technologies, Public Records Tracker from Webfortis and Event Permitting from Tribridge.
Posted on Jan 07, 2015 at 10:34 AM0 comments
While agencies build out their mobile services delivery, a recent survey suggests citizens are ready to use their smartphones to connect with government.
Nearly half (46 percent) of the recipients of assistance from human services agencies surveyed by Accenture say they would likely download and use a mobile application for obtaining services. That number jumped to 64 percent when survey respondents were asked if they would be interested in mobile access to such day-to-day activities as checking their benefits, applying for assistance or submitting questions to caseworkers.
According to the survey, the most common means of citizen interaction with social services agencies currently is via telephone (32 percent), followed by in-person office visits (23 percent). Only 9 percent of respondents, on average, say they now make use of websites for dealing with their human services-related activities.
Human services apps can deliver significant benefits to citizens by eliminating visits to the human services office. Because apps lower call volume and in-person visits and automate basic services, caseworkers can work more efficiently. In fact, Accenture estimates that the broad use of mobile apps among citizens could save caseworkers and their agencies 62 days worth of time per year.
“The benefits of convenience and time savings associated with mobile applications address the biggest pain points people associate with visiting human services offices,” said Debora Morris, managing director, for Accenture Integrated Social Services. “Mobile applications also can provide potential benefits to agencies to reduce costs to serve citizens while freeing up caseworkers for higher value-added activities. We estimate that an average-sized U.S. state human services agency could save around $14 million annually by deploying mobile apps for citizens.”
Posted on Jan 05, 2015 at 9:04 AM0 comments
The National Institute of Standards and Technology has revised Special Publication 800-53A, Assessing Security and Privacy Controls in Federal Information Systems and Organizations: Building Effective Assessment Plans. This fourth revision contains significant changes to the 2010 version of the publication in content and format, according to NIST.
The publication is intended to provide guidelines for building security and privacy assessment plans as well as a comprehensive set of procedures for assessing security and privacy controls used in information systems and organizations.
The guidelines have been developed to help achieve more secure information systems within the federal government by:
- Enabling more consistent, comparable and repeatable assessments.
- Promoting a better understanding of risks resulting from the operation and use of federal information systems.
- Facilitating more cost-effective assessments of security and privacy controls.
- Creating more complete, reliable, and trustworthy information to support risk management decisions, reciprocity of assessment results, information sharing, and compliance to federal laws and policies.
Based on feedback from federal agencies that have conducted actual assessments as part of the risk management framework process, NIST made improvements in current security assessment procedures, including:
- Clarification of terminology.
- Expansion of the number of potential assessment methods and objects on a per-control basis.
- A simpler decomposition of assessment objects to align more closely with security control statements.
The changes should result in significant improvements in the efficiency and cost-effectiveness of control assessments for federal agencies, which NIST said will give senior leaders the information they need to understand the security and privacy of their organizations and to be able to make credible, risk-based information security and privacy decisions.
Posted on Dec 16, 2014 at 9:11 AM0 comments
The Army’s Corps of Engineers has awarded a $33 million contract to SGS to build an airport for the Gray Eagle and Shadow UAVs at Fort Bliss in Texas.
The Gray Eagle, the Army’s largest unmanned aerial vehicle, is a long-range, medium altitude system used for intelligence, surveillance and reconnaissance, attack, air support, IED detection and destruction, and as a communications hub.
The catapult-launched Shadow is used for ISR, targeting and assessment. It’s just over 11 feet in length, and can fly for up to six hours at altitudes of up to 15,000 feet.
The complex will include a 50,000-square-foot unmanned aircraft maintenance hangar and more than a mile of runways, aprons, and taxiways, according to an announcement from the company.
The airport will be fenced and secured, and the Army said all operations will take place in restricted airspace.
A longer version of this article originally appeared on Defense Systems, a sister site to GCN.
Posted on Dec 12, 2014 at 11:45 AM0 comments
The National Geospatial-Intelligence Agency’s Map of the World is the interface for the agency’s most comprehensive and accurate geospatial intelligence data.
Designed for novice users and geospatial-intelligence experts, it serves as a platform to explore constantly-updated content and link natural and man-made features on, above and beneath the Earth to intelligence observations. Users can search for objects like bridges or railroad depots and know where the objects are located, as well as intelligence embedded within each object.
Lockheed Martin’s Geospatial-Intelligence Visualization Services program helped NGA migrate the Map of the World to the AWS cloud, helping the intelligence community determine the processes to best use the cloud environment. The deployment also met the system’s compliance with ICD-503 guidelines, which establish policy for the intelligence community’s security risk management for IT systems.
This cloud deployment is an early step in the transformation of the intelligence community’s business infrastructure. It is expected to not only cut costs and increase efficiencies for the enterprise, but it will also provide the entire intelligence community access to the Map of the World, the single integrated environment where all analysts can examine data, record observations and share all known information about a threat.
“Deploying geospatial mission applications and software to a commercial cloud environment allows the Map of the World to operate with more agility and efficiency,” said Jason O’Connor, vice president of Analysis & Mission Solutions with Lockheed Martin Information Systems & Global Solutions. “This accomplishment demonstrates the power of what can be done by leveraging cloud technologies with mission-driven software. It shows how we can further enhance geospatial capabilities in the intelligence and DOD community.”
Posted on Dec 10, 2014 at 11:53 AM0 comments