Pulse


USPS seeking complaint management system

USPS envisions a CMS for complaints

The U.S. Postal Service has put out feelers for a web-based system to manage all of the documents and records that come in over the agency hotline, including those related to criminal allegations and investigations.

The agency is aiming high. In a recent request for information, USPS listed features it was seeking for the complaint management system.  Files need to be securely stored and access strictly controlled based on user profiles.

USPS also wants the system to be “highly intuitive and configurable by the user,” allowing for easy navigation from case to case or record to record, as well as throughout various sections within each digital case file. The system should also create configurable, unique identifying numbers to each allegation, investigation and hotline complaint.

The needs and requirements for managers and supervisors also need to be addressed so that they can manage and report on the work done by agents in the field. Besides offering an “extensive, user configurable system of approvals, workflows and tracking processes for the various elements within an investigation,” the system should be able to assign investigative responsibility by program area for field investigators and be capable of alerting individuals, via e-mails or personalized dashboards, that an event requires their attention.

For analytics, USPS expects the system to provide dynamic, real-time dashboards and reports depicting the status of various approvals, results, data points and pending items for current investigations and for trend analysis. It would also take advantage of API technology to interface with other analytics products throughout the enterprise network.

Responses are due Nov. 7, 2014.

Posted on Oct 28, 2014 at 1:07 PM0 comments


Pennsylvania app accesses campaign finances

Pennsylvania app accesses campaign finance data

Pennsylvania is now making campaign finance information filed by candidates for state office and political action committees available to the public on a mobile app.

Earlier this year, Pennsylvania Gov. Tom Corbett directed the Commonwealth’s Department of State to revamp the campaign finance search engine on its website, making it much easier for the public to access information.

The campaign finance mobile app provides an overview of a committee's activity in a reporting period, including the total amount of money received, money spent and the remaining balance or cash on hand. 

The app does yet not provide information on individual contributors to a committee, or individual expenditures made by a committee.  However, the  information is available at Department of State website, www.dos.state.pa.us.

"People are increasingly getting information on mobile devices, and this app will now allow Pennsylvanians to find out on their mobile devices how much money political campaigns are raising and spending," said Secretary of the Commonwealth Carol Aichele.

"I believe government needs to be as open and transparent as possible, and provide government data in the same way citizens are getting other important information,"  she added.

The Pennsylvania campaign finance mobile app is available in the Apple iTunes Store and Google Play Store by searching for Pennsylvania CFS or Campaign Finance.

Plans to offer the campaign app follow earlier steps by the Corbett administration to make it easier for businesses to file corporate filings online.

The commonwealth’s “e-forms” service makes 90 forms for corporate filings available to be completed and filed online.  The forms represent more than 90 percent of the corporate filings handled by the state annually. 

More than 200 online application forms for professional licensees are expected to be completed by the end of the year, according to the secretary’s office. "This is part of Governor Corbett's plan to attract jobs by making it easier and less expensive to do business in Pennsylvania,” said Aichele.

Posted on Oct 23, 2014 at 9:13 AM0 comments


Space Station to offer same-day delivery of experiments to home labs

Space Station to offer same-day delivery of experiments to home labs

Managers of the International Space Station (ISS) are developing what amounts to an express delivery service to rapidly ferry small packages of critical research back to Earth in order to maintain scientific momentum on the projects.

The Center for the Advancement of Science in Space (CASIS), which manages the ISS research lab, has picked Houston-based Intuitive Machines to work with NASA to design a terrestrial return vehicle (TRV), the capsule that will deliver the scientific perishables safely back to Earth.

Today, retrieval and return of experiment results from the ISS are conducted only a couple of times per year and require a long planning process. In contrast, Intuitive Machines said the TRV will enable frequent and same-day delivery of samples from ISS to the researcher's laboratory.

“The timely delivery of critical or perishable samples is essential in enabling new and exciting research aboard the ISS National Laboratory,” the partners said in announcing the service. The first flight of the TRV from the ISS is planned for 2016.

Intuitive Machines will open the TRV service to scientific, academic, commercial as well as government researchers.

"The International Space Station, with its unique microgravity laboratories and crew, enables research over a wide range of disciplines from physics through biology,” said David Wolf, a research scientist and former astronaut.

“This small payload return capability will provide controlled conditions and flexible choices for timely sample analysis,” Wolf added. “The scientific team will be able to much more efficiently adjust experimental parameters in response to results, exploit unique results, and correct problems encountered.

Intuitive Machines will be responsible for the design and certification of the return vehicle, as well as managing the payload return services for its customers. CASIS will manage the integration of the service onto a commercial launch vehicle to access the ISS, as well as flight operations services.

The TRV contains subsystems for protecting the payload during the return trip and delivering it accurately to a landing location such as a dry lakebed, where it can be easily retrieved. Once recovered, the payload would be removed from the TRV and delivered to the customer.

The vehicle is equipped with propulsion and flight control systems, which perform maneuvers for the entry and descent through the Earth’s atmosphere. 

Posted on Oct 22, 2014 at 10:42 AM0 comments


Knox devices get NSA approval

Samsung Electronics announced its products have been placed on the Commercial Solutions for Classified (CSfC) Program Component List, making them the first consumer devices validated to handle classified information, the company said in its announcement.

The National Security Agency’s CSfC process allows commercial products to be used in layered  solutions to protect classi­fied information, giving agencies the ability to securely communicate based on commercial standards.

The approved products include the Galaxy S4, Galaxy S5, Galaxy Note 3, Galaxy Note 4, Galaxy Note 10.1 (2014 Edition), Galaxy Note Edge, Galaxy Alpha, Galaxy Tab S 8.4, Galaxy Tab S 10.5 and the Galaxy IPSEC Virtual Private Network (VPN). All devices and capabilities incorporate security features powered by Samsung Knox.

Samsung Knox is an enterprise security platform that enhances the security of data and applications on Android-based devices. It secures the boot process, provisioning, application execution, data storage and transmission, while retaining compatibility with the Android functionality and ecosystem. 

Earlier this year Samsung mobile devices were officially included on the Defense Information Systems Agency’s approved product list. The CSfC list for high security solutions supplements the DISA listing, enabling agencies and contractors to design solutions meeting the full range of government security objectives. Samsung is the only manufacturer with mobile devices on both lists, the company said.

Posted on Oct 21, 2014 at 10:08 AM0 comments


NGA posts open gamification software to GitHub

NGA posts open gamification software to GitHub

The National Geospatial-Intelligence Agency recently released open-source gamification software to GitHub, the collaborative software development environment.

The gamification-server software tracks gamification elements (badges, points, tags) for work pages or apps and provides a framework for providing awards/points to users or teams. It can run either standalone or integrated with other web-based applications.

"Government game development efforts are exponentially on the rise today,” said NGA director Robert Cardillo in the agency’s announcement. “The current generation of professionals is discovering the collaborative learning power of using games in standard business practices, and the newer generation is already familiar with how these new technologies are powerful learning tools.”

Hawaii, in fact, recently incorporated gaming principles and technologies into the state’s website. As a result, overall adoption of online services is up as much as 20 percent. 

NGA’s gamification software also provides a customizable web interface for displaying badges and a configurable rules engine that translates actions performed by users into awards, said Ray Bauer, an NGA information technology innovation lead.

“The use of badging and awards recognizes what achievements matter most based on agency priorities, and rewards the user in the context of their work,” said Bauer.

Implemented as a django python web service and associated web application, the gamification-server provides a customizable web interface for displaying badges as well as a configurable rules engine to translate actions performed by users into awards, according to the GitHub posting. User awards can be exported into an Open Badges Backpack, allowing users to present expertise gained within other social frameworks or applications.

The software is designed so that other sites can send in "signals" that are parsed through a rules engine and generate points and badges. Also, other sites and apps can pull in JSON to list badges that a user has.

NGA launched its GitHub account in April 2014 and has released eight open source software packages on the platform, including:

  • GeoQ allows teams to collect geographic structured observations across a large area, but manage the work in smaller geographic regions.
  • RFI generator helps first responders and analysts at headquarters work with Requests for Information within a geospatial context. 
  • GeoWave provides geospatial and temporal indexing on top of Accumulo.
  • Disconnected Interactive Content Explorer apps for iOS, Android, and Windows that allows users to load interactive content generated in HTML, CSS, and Javascript to a mobile device so the device can display interactive content without a network connection.

Posted on Oct 20, 2014 at 12:57 PM0 comments