Army goes to a single contractor for AKO

AKO at a glance

Price: $152 million.

Contractor: Lockheed Martin Corp. with subcontractors Computer Sciences Corp., Science Applications International Corp., Roundarch Inc. of Chicago and Internosis Inc. of Greenbelt, Md.

Contract length: One base year with six one-year options.

Scope: Systems operations and maintenance, network communications, hardware and software integration and help desk support for both the Non-Classified IP Router Network and the Secret IP Router Network.

Awarded: July 7, 2005.

Current AKO users: 1.8 million.

The Army Knowledge Online portal has a new manager.

Lockheed Martin Corp. earlier this month won a $152 million performance-based contract to manage the Army's enterprise Intranet and will move to take over administrative functions in a few weeks.

By Oct. 1, the Bethesda, Md., company's Integrated Systems and Solutions Division, headquartered in Gaithersburg, Md., will begin Phase 1, which includes managing the help desk and hosting the Army home page, said Lee Hall, Lockheed's director of enterprise solutions.

Kevin Carroll, the Army's program executive officer for enterprise information systems, said the Lockheed contracting team will bring new applications up on the portal.

'Combining the great things that AKO has done in the past with the net-centric future that Army modularity will provide'this is a great opportunity for the Army,' said Carroll, whose office oversees AKO.

Carroll said Army CIO Lt. Gen. Steven Boutelle has told Army officials that he wants all software apps to run behind the AKO portal.

AKO will integrate hundreds of applications and ser- vices across a common enterprise portal. Previously, AKO had seven contractors managing various com- ponents, but Army officials said moving to one contractor would make the program more efficient.

'AKO has steadily grown to a world-class Intranet service in a few short years, and our team looks forward to the continued evolution of technological advances to meet the needs of the Army'active duty, Guard, Reserve, civilians, retirees, family members and other users,' said Greg Fritz, acting director of AKO, in a news release.

The transition from seven contractors to one should be transparent to the current 1.8 million AKO users, Army officials have said.

The improvements include shooting for 99 percent and higher user satisfaction and availability rates, which are spelled out in Lockheed's proposal to the Army as one of several service-level agreements, Hall said.

Lockheed Martin declined to divulge current performance metrics for AKO. But Hall said Lockheed and the Army would create a performance working group to discuss future metrics in the upcoming months.

Under the contract, which will run for a base year with six option years, Lockheed Martin will provide systems operations and maintenance, network communications, hardware and software integration, and around-the-clock help desk support for both the Non-Classified IP Router Network and the Secret IP Router Network.

Subcontractors to Lockheed include Computer Sciences Corp.; Science Applications International Corp.; Roundarch Inc. of New York and Internosis of Greenbelt, Md.

In the second phase, which is an exercisable option for the Army, Lockheed will design a new AKO architecture. Lockheed also will manage the two data centers, as well as perform network management and security functions. The third phase, Kramer said, is for AKO to be the single point of entry for other Army systems and programs.

AKO users log on to the portal roughly half a million times daily.

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