CMS awards up to $1b in call center contracts

The Centers for Medicare and Medicaid Services late last month awarded four contracts worth up to $1 billion, from which the agency will acquire IT services to support its contact center operations and beneficiary contact center activities.

CMS, an agency of the Health and Human Services Department, plans to consolidate beneficiary inquiry contact centers and create a virtual contact center environment to handle customer service functions and answer general Medicare questions and those related to claims.

The multiple indefinite-delivery, indefinite-quantity contracts went to Pearson Government Solutions of Arlington, Va.; AdminaStar Federal of Indianapolis; Lockheed Martin Services Inc. of Cherry Hill, N.J.; Systems Research and Applications Corp. of Fairfax, Va.; and Northrop Grumman Information Technology of Falls Church, Va.

The contractors will provide development, integration, operations and maintenance of systems and applications which support the CMS beneficiary contact center operations.

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