N.Y. likes online dispute resolution

Tech brief | New York City extends its use of Cybersettle online dispute-resolution system

New York City has decided to extend its use of Cybersettle ' an online dispute-resolution system ' for at least another three years. Cybersettle has handled more than 100,000 transactions and facilitated more than $1 billion in settlements, including bodily injury and other types of insurance claims. Cybersettle also is to create a major incident claims system for the New York City Office of the Comptroller. Consumers will be able to get immediate information on how to file a claim, download forms and receive general assistance in the aftermath of a major incident like a water main break. www.cybersettle.com

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