Trimble offers agencies feedback management as a service
Geospatial pioneer Trimble Inc. said it would make Trimble Feedback – a cloud-based system for managing feedback and messages from customers – available to local governments as tool for managing constituent requests and fostering community engagement.
The system is designed to enable local governments to assign, schedule and resolve service requests from constituents through configurable Web and mobile interfaces. Local governments could also use the system to gather community input on upcoming planning projects.
"Local governments continuously receive enormous amounts of community input, that can have a big impact if handled well," said Rick Gosalvez, market manager for Trimble's Local Government, Geospatial Division.
Trimble said agencies could also configure Feedback to set up large-scale crowdsourcing events to foster collaboration with the public on common projects and plans, such as soliciting input on new bus or cycle routes, or reporting illegal litter dumping or graffiti.
Constituents would access Feedback with a Web app that is available from the Apple Store, Google Play or Microsoft App Store. The system can also accommodate email or website forms.
Time-stamped submissions can be monitored, assigned to a person within the organization and resolved while keeping citizens informed on the status of their comment or request.
Trimble has already been offering the Feedback system outside the UUnited States. In Finland, the city of Tampere is using it to manage feedback on the maintenance of its 39,00 streetlights.
"We use Trimble Feedback for managing and analyzing feedback on our streetlights, as well as for supervising streetlight maintenance work,” a city developer engineer told Trimble.
"The benefits of software as a service include the fact that the service provider is responsible for ownership issues, such as equipment and maintenance. We can therefore manage with fewer resources."
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