4 ways to improve citizen-government satisfaction

4 ways to improve citizen-government satisfaction

A report by Forrester Research, “Transform Government from the Outside In,” recommends four ways digital government can increase citizen satisfaction.

5 things to do before wearables hit your network

5 things to do before wearables show up

Wearable technology creates more points of access on agency networks that not only create security issues but also drain bandwidth and hamper performance.

National lab trades in two MDM services for Citrix

National lab trades in two MDM services for Citrix

Mobile managers at the Oak Ridge National Laboratory chose a Citrix solution for mobile device management because it gave them the opportunity to not only move to a central platform but also expand capabilities for users.

311 gets an assist from IBM

311 gets an assist from IBM's Watson

The Canadian city of Surrey is the first to use Watson’s natural language-based cognitive computing technology to improve 311 responses.

Textizen acquired by GovDelivery

Textizen mobile platform bought by GovDelivery

A Code for America incubator alum, Textizen lets users send, receive and analyze text messages to promote citizen action, engagement and behavior change.

DOD approves derived credentials on BlackBerrys

DOD approves derived credentials on BlackBerrys

The Department of Defense has recently approved derived public key infrastructure credentials on BlackBerry devices.

NIST contest offers $30K for better data app

NIST contest offers $30K for better data app

Agency wants to provide mobile access to Standard Reference Data for a wide range of users.

next-generation 911

New Jersey town brings real-time multimedia to 911 calls

Lakewood's iLoc8 uses WebRTC for two-way multimedia communication between smartphone-using citizens and emergency call centers.

Improved open data nets Transit App service for three cities

Improved open data nets Transit App service for three cities

Chattanooga, Baltimore and Cleveland have recently opened their transportation data to allow Transit App to help citizens view all public transit options in real-time.

CBP tests handheld biometric devices to collect exit data

CBP tests handheld biometric devices to collect exit data

Customs and Border Protection will collect fingerprints and passport information and compare it to the same data that was collected when the traveler arrived in the United States.

Dell rugged tablet

Dell introduces rugged tablet

The Latitude 12 Rugged Tablet is designed for mobile users in the military, public safety and emergency response.

GSA names leading edge technologies

The 10 technologies that will drive public-sector IT

A revised list of "leading edge technologies" for the Alliant 2 contract reflects the General Services Administration's vision for near-future IT.