Training is a Learning Experience for SEWP Staff

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Well-trained employees help SEWP IV deliver on its goals

Training is a two-way street at the SEWP IV program. Federal acquisition and program officials attend SEWP IV training courses to learn how to use the contracting vehicle’s tools and processes efficiently and effectively to get the best possible prices for IT hardware and software. Equally important, SEWP IV officials use the training sessions to learn how to improve the program.

“It’s an important part of my job to understand my customers and their needs,” said Joanne Woytek, NASA SEWP IV Program Manager.

Woytek personally conducts most of the 80-plus training sessions that are held at customer sites each year. It’s not because others can’t do the training, she said, but because she wants to interact with customers, hear their questions and concerns, and learn from them. Many of their recommendations are incorporated into the improvements that SEWP IV officials make in their tools and services every year, such as the new Quote Request Tool, Quote Verification Tool, and Ticketing system for delivery orders.

SEWP Training in 2012

“All of these enhancements came from feedback at Joanne’s training sessions and outreach at programs such as SEWP’s annual symposium,” said Marcus Fedeli, SEWP IV business manager.

Free Training, Anywhere, Anytime

Federal officials can obtain training through a 15-minute online video that is available on the SEWP IV website or through live training by SEWP IV officials. “The best training is the two-hour training session we provide anywhere for free,” Woytek said. Typically, SEWP IV officials go to a customer’s site to conduct training, but they also hold training sessions in the D.C. region twice a year. They will conduct training for large groups or just one person. “We will meet with customers and train them in any way they need,” she said.

The Defense Procurement and Acquisition Policy Office requires Department of Defense (DOD) customers to obtain training in order to issue SEWP IV delivery orders. Defense customers can obtain a provisional certification by registering and watching the video. Free, in-person training at the DOD customer site can follow.

“We have 10,000 customers who have 10,000 different ways of doing things, and so we need to take each of their needs into consideration and make sure we understand their systems, processes, and unique requirements,” Joanne Woytek, SEWP IV Program Manager

Training is not required for non-DOD customers, but SEWP IV officials encourage all procurement and technical personnel who use the contract vehicle to watch the video and then schedule on-site training. People can register to watch the video and request training at:https://www.sewp.nasa.gov/cgi-bin/register.pl?ACTION=EVENT&EVENT=training_video.

Understanding 10,000 Customers

Woytek said she will continue conducting most of the SEWP IV training sessions herself because of the valuable interaction they provide with customers. “We have 10,000 customers who have 10,000 different ways of doing things, and so we need to take each of their needs into consideration and make sure we understand their systems, processes, and unique requirements,” Woytek said.

Meeting with customers and listening to their concerns helps Woytek and her staff improve processes and create new tools to assist both customers and contract holders. “I’m always looking for ideas and ways to better serve our customers, but I want my ideas to be based on direct feedback from them,” she said.

About this Report

This report was commissioned by the Content Solutions unit, an independent editorial arm of 1105 Government Information Group. Specific topics are chosen in response to interest from the vendor community; however, sponsors are not guaranteed content contribution or review of content before publication. For more information about 1105 Government Information Group Content Solutions, please email us at GIGCustomMedia@1105govinfo.com