Government Transformation - Best Practices in Case Management
Governments need to ensure that they provide impartial treatment to all case files regardless of program or service area. Budget pressure is also requiring governments to regain revenue, and improving operational efficiency is an area where governments can recover substantial revenue and service loss. Advanced Case Management or Dynamic Case Management solutions and strategies can help public sector organizations more effectively manage case files and tasks. All of which will allow government workers to do more work in a shorter period of time.
- Government priorities for 2013 that will impact the need to implement advanced case management solutions
- How mobility and social business/media applications can help drive the implementation of advanced case management solutions
- How advanced case management solutions, such as investigative and incident management, can be leveraged within government
- Practical applications of advanced case management solutions to help transform government
Craig Le Clair, Forrester Research, Inc.
Campbell Robertson, IBM Enterprise Content Management