Shared Services and SLA Management

Government agencies face the difficult challenge of integrating diverse infrastructure and monitoring tools into a service-focused, comprehensive Application Performance Monitoring solution which optimizes data center consolidation efforts. This challenge includes monitoring all components, including those such as network infrastructure, storage and others which may be utilized by multiple services.

Please join our informative webcast to learn about:

• Detecting service performance issues
• Remediating service degradation and outages
• Determining root cause and implementing immediate and long-term solutions
• Presenting an accurate view of your shared services to business leadership

We will focus on helping you determine and implement better SLA management processes, measuring performance against SLAs for the information and benefit of agencies and service providers, and enabling all involved to focus on fixing the problem, whether it lies in hosted infrastructure, application code, or the end user environment.

Mr. Rosenberg serves as Vice President, Performance Monitoring of Dell Software. At Dell, Mr. Rosenberg is in charge of software development activities for Quest Software's Application Performance Management products. He served as Vice President, R&D of Sitraka, where, since 1995, he oversaw the development of many award winning products in the application performance and user interface component markets.

Sponsored By Quest Software

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