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Roadmap to a Contact Center of Excellence : Whitepaper

When it comes to government IT-based programs, the technology itself rarely seems to be a stumbling block. Agency culture is most often the culprit. The need for improved communication and collaboration are not the only factors preventing your agency from achieving contact center excellence. Download this special report to learn how to get your agency’s contact center on the right path through mobility, social media, cloud services and performance management.

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Finding the Right Storage Balance : Whitepaper

New virtualization techniques and emerging flash technologies are giving data center operators more control over how they manage storage systems, speed backups and reduce costs. Download this article to learn how storage management can improve the economy of your data centers.


A New Era of Transparency: 5 Best Practices for Open Data in Government: Whitepaper

Modern transparency enables data insights to action for the greater good. This paper outlines 5 ways for government agencies to utilize, understand and share open data with the public.


Collaborative Care Beyond the Care Continuum: Connecting Population Health, Wellbeing and Social Services: Whitepaper

This whitepaper examines the challenges facing health and social care organizations, the steps needed to improve services and outcomes, and the capabilities and functionality to look for in an IT solution in order to implement collaborative care models.