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Roadmap to a Contact Center of Excellence : Whitepaper

When it comes to government IT-based programs, the technology itself rarely seems to be a stumbling block. Agency culture is most often the culprit. The need for improved communication and collaboration are not the only factors preventing your agency from achieving contact center excellence. Download this special report to learn how to get your agency’s contact center on the right path through mobility, social media, cloud services and performance management.

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Rethinking Data Discovery and Data Classification: Whitepaper

Defining data via data discovery and classification is an often overlooked, yet critical, component of data security and control. Security and risk (S&R) pros can’t expect to adequately protect data if they don’t have knowledge about what data exists, where it resides, its value to the organization, and who can use it. Read this report to learn how to utilize data classification in your data security initiatives.


Threats and Mitigations | A Guide to Multi-Layered Web Security: Asset

There’s a new age of cybersecurity threats targeting websites and business-critical applications - how can you fight back and protect your organization? This guide will detail the threats common to websites and web applications and what you can do to mitigate them.


21st Century Emergency Management: Whitepaper

Today, the societal needs have become very interconnected. Many complexities exist for the societal infrastructure such as power, water, and medical services – as well as the most basic economic activities.