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Roadmap to a Contact Center of Excellence : Whitepaper

When it comes to government IT-based programs, the technology itself rarely seems to be a stumbling block. Agency culture is most often the culprit. The need for improved communication and collaboration are not the only factors preventing your agency from achieving contact center excellence. Download this special report to learn how to get your agency’s contact center on the right path through mobility, social media, cloud services and performance management.

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Infographic: High-Value Outcomes for IT Organizations

VMware Software-Defined Data Center enables unique capabilities for IT organizations to help achieve outcomes such as greater data center efficiency, improved security, high availability and faster delivery of infrastructure and applications. Check out our infographic to see the high-value IT outcomes your organization can achieve.


VMware® Horizon™ 6 for Public Safety First Responders : Whitepaper

Government organizations are transforming the way they deliver IT resources to better protect and serve the public in today’s highly mobile, multi-device world. Departments and agencies are increasingly dynamic, requiring secure “anytime, anywhere, any device” access to critical applications and information for improved public safety presence and response time. The diversity of environments, devices, and workers — in an age of increasing cybersecurity threats — presents many new challenges that are modernizing the way government manages technology services.


How Today’s Campus Can Benefit from a Software-Defined Data Center: Whitepaper

Data center consolidation provides an opportunity for academic institutions to make modest investments in people, processes and technology in exchange for reductions in IT capital and maintenance costs, and substantial gains in IT agility, reliability and security. Download this brief to learn more.