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Roadmap to a Contact Center of Excellence : Whitepaper

When it comes to government IT-based programs, the technology itself rarely seems to be a stumbling block. Agency culture is most often the culprit. The need for improved communication and collaboration are not the only factors preventing your agency from achieving contact center excellence. Download this special report to learn how to get your agency’s contact center on the right path through mobility, social media, cloud services and performance management.

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The Viewpoint: The Enterprise Security Shift: Whitepaper

Download this Q&A to gain insight into how Government agencies are approaching mobile technology and the ways that agencies can support and secure their mobility initiatives.


VMware Works to Better Meet Data Center Needs: Whitepaper

The vRealize Suite contains updates and new offerings that can streamline and automate operations, leading to more efficiency and fewer problems. Download this informative digital dialogue to learn more highlights from a recent webcast on software-defined data centers and cloud management.


VMware® Horizon™ 6 for Public Safety First Responders : Whitepaper

Government organizations are transforming the way they deliver IT resources to better protect and serve the public in today’s highly mobile, multi-device world. Departments and agencies are increasingly dynamic, requiring secure “anytime, anywhere, any device” access to critical applications and information for improved public safety presence and response time. The diversity of environments, devices, and workers — in an age of increasing cybersecurity threats — presents many new challenges that are modernizing the way government manages technology services.