CIO leads e-gov in the Bay State

A 30-year career in Massachusetts public service has taken David Lewis from using paper-tape Teletype machines to overseeing the commonwealth's electronic-government initiative.

| GCN STAFFA 30-year career in Massachusetts public service has taken David Lewis from using paper-tape Teletype machines to overseeing the commonwealth's electronic-government initiative.Lewis, Massachusetts' chief information officer, began his government career as an accountant in the state's Public Welfare Department. He has progressed through five agencies to reach the CIO slot.As the Registry of Motor Vehicles' senior deputy registrar in the 1990s, Lewis was responsible for technology as well as most of the department's business units. His office was the first state agency in the country to implement vehicle registration and driver's license transactions over the Internet.Lewis, who holds an undergraduate degree in economics and a master's degree in business administration, said he was introduced to information technology early in his government career when he managed cash control operations."I was very comfortable working with technology people back then because a lot of my work involved trying to figure out the best way to control expenditures and eventually how to automate the process," he said.Lewis said that even though technology has advanced dramatically since he started his career in public service, some things have remained the same."In the '70s, it was unheard of to have a terminal on your desk," he said. "The way code got written was you sat down and wrote it out by hand and then punched it in on 80-column cards. It was quite a process."But the fact is, today you still have programmers," Lewis said. "You still have code that gets assembled into something the machine can understand. It was painful then, and it's still painful today. We're all still herding cats. Now we just have more and better tools that have helped us make things a little easier."Lewis' top priority is the commonwealth's electronic-government initiative, which includes creating a new portal for citizens and businesses to access services online.Lewis said the key to developing a good portal is to design it so that customers only have to know what they want to do in terms they understand."If a person wants a snowmobile permit or a noncommercial lobster permit, they don't want to have to search through an agency list to find the Department of Fisheries, Wildlife and Environmental Law Enforcement," he said. "What does that mean to anybody?"You want to set up the Web site so that the specific service the person is looking for is found by what it is rather than through some government agency name. It needs to be kept simple. The goal is to make government more intuitive so that the user doesn't have to know what agency provides which service."Lewis said a portal design should incorporate telephone center models."Questions that telephone centers receive about transactions are going to be the same questions Internet users will have when making a transaction," he said. "You have to study the way consumers ask questions. Telephone centers are a good place to start."Massachusetts' E-Gov Initiative includes several projects in the planning stages and some already under way.The commonwealth plans to build a centralized security system to identify and authenticate users. The new system will eliminate the need for multiple identifiers when users interact with multiple government systems."Security is a big thing for everyone right now," Lewis said. "It's a vital component for any major e-government plan."The commonwealth is redesigning its financial database system. The new design for the Massachusetts Management Accounting and Reporting System includes electronic bill submission. In addition, MMARS will be linked to other systems, such as the commonwealth's procurement access and solicitation system.Massachusetts also has implemented an online filing system for the submission, retrieval, storage and public disclosure of campaign finance reports. The commonwealth's Campaign and Political Finance Office Web site, at , includes a contributor information database. The information on the site is taken from printed campaign finance reports filed with the OCPF by candidates' depository banks.

Who's in Charge

David Lewis
Chief Information Officer


Darrel Harmer

Human Resources/Compensation Management System Director


Rick Keyes

Information Warehouse Group Director


Ralph Ragucci

Operational Services Bureau/Data Services Director


Lou Angeloni

Technology Finance Group/Chief Financial Officer


Anna dos Santos

Enterprise Application Bureau Director


Val Asbedian

Strategic Planning Group Director

Major Programs

  • Massachusetts E-Gov Initiative: A new Web portal to provide a view of government services centered around the customer and let individuals and business access government online

  • Commonwealth Security System: A security system to identify and authenticate users

  • Single File: A joint effort by the Revenue Department and the Employment and Training Department that will let businesses file a single return for unemployment taxes, wage withholding and wage reporting.

  • MASSCares: A project for the Executive Office of Health and Human Services that includes installing a suite of applications to improve human services casework and create an information warehouse

  • Sport: A system that lets users get recreational permits online from the Fisheries, Wildlife and Environmental Law Enforcement Department.

  • MMARS Redesign: An overhaul of the internal accounting and reporting system that supports state finance.
  • IT spending in Massachusetts












    Salaries $79,755,610
    Software Licenses$23,062,176
    Consultants$161,972,118
    Equipment Purchases$88,338,516
    Equipment, Lease Purchases$33,541,363
    Equipment Rent/Lease$7,983,481
    Equipment Repair$34,700,795
    Tele-
    communications
    $53,602,121
    Agency Computing Services$16,258,002
    Total$509,214,182
    Source: Massachusetts Information Technology Division

    The goal is to make government more intuitive, Massachusetts CIO David Lewis says.

    BY DONNA YOUNG











    Punch card veteran



















    Electronic projects











    www.state.ma.us/ocpf


    X
    This website uses cookies to enhance user experience and to analyze performance and traffic on our website. We also share information about your use of our site with our social media, advertising and analytics partners. Learn More / Do Not Sell My Personal Information
    Accept Cookies
    X
    Cookie Preferences Cookie List

    Do Not Sell My Personal Information

    When you visit our website, we store cookies on your browser to collect information. The information collected might relate to you, your preferences or your device, and is mostly used to make the site work as you expect it to and to provide a more personalized web experience. However, you can choose not to allow certain types of cookies, which may impact your experience of the site and the services we are able to offer. Click on the different category headings to find out more and change our default settings according to your preference. You cannot opt-out of our First Party Strictly Necessary Cookies as they are deployed in order to ensure the proper functioning of our website (such as prompting the cookie banner and remembering your settings, to log into your account, to redirect you when you log out, etc.). For more information about the First and Third Party Cookies used please follow this link.

    Allow All Cookies

    Manage Consent Preferences

    Strictly Necessary Cookies - Always Active

    We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.

    Sale of Personal Data, Targeting & Social Media Cookies

    Under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information to third parties. These cookies collect information for analytics and to personalize your experience with targeted ads. You may exercise your right to opt out of the sale of personal information by using this toggle switch. If you opt out we will not be able to offer you personalised ads and will not hand over your personal information to any third parties. Additionally, you may contact our legal department for further clarification about your rights as a California consumer by using this Exercise My Rights link

    If you have enabled privacy controls on your browser (such as a plugin), we have to take that as a valid request to opt-out. Therefore we would not be able to track your activity through the web. This may affect our ability to personalize ads according to your preferences.

    Targeting cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

    Social media cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

    If you want to opt out of all of our lead reports and lists, please submit a privacy request at our Do Not Sell page.

    Save Settings
    Cookie Preferences Cookie List

    Cookie List

    A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

    Strictly Necessary Cookies

    We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.

    Functional Cookies

    We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.

    Performance Cookies

    We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.

    Sale of Personal Data

    We also use cookies to personalize your experience on our websites, including by determining the most relevant content and advertisements to show you, and to monitor site traffic and performance, so that we may improve our websites and your experience. You may opt out of our use of such cookies (and the associated “sale” of your Personal Information) by using this toggle switch. You will still see some advertising, regardless of your selection. Because we do not track you across different devices, browsers and GEMG properties, your selection will take effect only on this browser, this device and this website.

    Social Media Cookies

    We also use cookies to personalize your experience on our websites, including by determining the most relevant content and advertisements to show you, and to monitor site traffic and performance, so that we may improve our websites and your experience. You may opt out of our use of such cookies (and the associated “sale” of your Personal Information) by using this toggle switch. You will still see some advertising, regardless of your selection. Because we do not track you across different devices, browsers and GEMG properties, your selection will take effect only on this browser, this device and this website.

    Targeting Cookies

    We also use cookies to personalize your experience on our websites, including by determining the most relevant content and advertisements to show you, and to monitor site traffic and performance, so that we may improve our websites and your experience. You may opt out of our use of such cookies (and the associated “sale” of your Personal Information) by using this toggle switch. You will still see some advertising, regardless of your selection. Because we do not track you across different devices, browsers and GEMG properties, your selection will take effect only on this browser, this device and this website.