GSA's business blend is right, consultant says
- By William Jackson
- May 16, 2002
The General Services Administration's business model 'basically works,' Accenture LLP of New York concluded in a study of Federal Supply Service and Federal Technology Service functions. 'GSA essentially has the right mix of products and services.'
GSA hired Accenture in January to look at the two agencies' overlapping contract offerings.
The General Accounting Office has found more than 300 vendors have contracts with both GSA agencies, and eight of the 10 largest IT suppliers have overlapping contracts.
Accenture did not recommend merging FSS and FTS, but it did call for other changes:
- Combine or coordinate market research, marketing, customer account planning and management, sales, service delivery and contract development and maintenance functions.
- Avoid unnecessary overlap in IT contracts.
- Ensure internal sales incentives meet customer needs.
- Expand FTS technical and procurement assistance to non-IT lines.
GSA administrator Stephen Perry said implementing the recommendations is a high priority.
William Jackson is a Maryland-based freelance writer.