GSA takes next step to realign FSS and FTS
- By Jason Miller
- Aug 20, 2002
The goal is not merging, but making both organizations operate more efficiently with a map for sharing functions better
Boyd Rutherford says customers generally like the services GSA provides for them.
Boyd Rutherford wants to make one thing clear: The General Services Administration's effort to better align the Federal Supply Service and the Federal Technology Service is not aimed at merging the two.
It is about making both entities operate more efficiently, the associate administrator for the new Office of Performance Improvement said.
At a meeting earlier this month, Rutherford outlined GSA's expectations to the three teams that will develop a road map for improving how FSS and FTS share common functions.
'Our customers generally stated they like what GSA does,' said Rutherford, who also is the associate administrator for enterprise development. 'We are looking at areas that we have overlooked in the past. Our feeling is that if we combine certain functions, it will free others up to pursue other areas to deliver more value to our customers.'
The three teams of six people each, made up of FSS and FTS employees from around the country, will focus on the areas detailed in a May study by Accenture LLP of Chicago.
Accenture found three areas where FSS and FTS could combine overlapping functions or coordinate better. Three new teams have formed'market research, marketing and sales; contract development; and maintenance and service delivery'to review the redundant tasks identified in the study.Teams gather findings
The teams will report with their recommendations back to an executive steering committee in about two weeks, Rutherford said.
The steering committee will review the plans and submit a proposal to GSA administrator Stephen Perry, who will make the final decision about changes. Rutherford said the agency expects to have a final plan ready by year's end.
'We want this to move along quickly,' Rutherford said. 'We will use this work to develop a culture where every GSA representative who interfaces with the customers can sell the entire GSA solution.'