Dell mix-up changes printer results
- By John Breeden II
- May 15, 2003
Sometimes IT products aren't quite what they say they are. That was the case with the Dell P1500 executive laser printer that was evaluated in a GCN Lab review that ran late last month.
The lab had requested Dell's P1500 laser, which matched our specifications for an executive-level or personal printer. A few days later, a printer arrived with the P1500 documentation and information for reviewers.
But what we had received was in fact a Dell S2500'another printer in the same line with better performance, more features and a higher price tag. The only indication was a stamp-sized black sticker in back that said S2500 in tiny type.
No one even noticed the tag until after the review was in print, and if a reader hadn't complained about an incorrect photograph, we might never have discovered the printer's real identity before we shipped it back.
Unfortunately, this mixup means that we must withdraw the B+ grade and Bang for the Buck designation from the $289 P1500'which was really the $499 S2500 workgroup laser printer.
The S2500 gets a new grade of B-, the same as the $499 Xerox Phaser 3400.
John Breeden II is a freelance technology writer for GCN.