Alexa

GSA launches virtual assistant pilot

The project will help make government information available to consumers via personal digital assistants such as Amazon Alexa, Microsoft Cortana, Google Assistant and Facebook Messenger.

analysis tools (VLADGRIN/Shutterstock.com)

Building machine parts for intelligence analysts

IARPA is developing technologies that will enhance analysts’ decision-making capabilities.

chat app (ProStockStudio/Shutterstock.com)

Democratizing AI for agencies

With Microsoft Cognitive Services, agencies can beef up their applications with emotion and video detection; facial, speech and vision recognition; and speech and language understanding.

adversarial machine learning

Machines learning evolves, and hackers stand to gain

Automated systems that teach themselves can be manipulated by adversaries.

AI-powered robot (Tatiana Shepeleva/Shutterstock.com)

Looking for AI without the bias

The shortcomings of today’s artificial intelligence technologies are often the result of our own biases, a Rand report says.

facial recognition technology

Facial recognition is increasingly common, but how does it work?

As facial recognition becomes more common in immigration and law enforcement applications, we must understand the issues of accuracy, privacy and ethics this new capability raises.

The case for cloud-based artificial intelligence (vectorfusionart/Shutterstock.com)

The case for cloud-based AI

GCN spoke with Meagan Metzger, the founder of the Dcode42 accelerator, about its partnership with Amazon Web Services to leverage artificial intelligence and machine learning to address government challenges.

drone in sunrise (Alexey Yuzhakov/Shutterstock.com)

Drones ready for takeoff

Once technology and regulations are in place for beyond-visual-line-of-sight and multiple-drone piloting operations, unmanned aerial systems will really take off, experts say.

Amazon echo dot (Zapp2Photo/Shutterstock.com)

GSA launches virtual assistant pilot

Government services could be just a voice command away if agencies could easily launch their own virtual assistants.

Facial recognition software analysis applied to a young patient (Paul Kruszka/NIH)

Facial recognition tech helps with disease diagnosis

Researchers at the National Institutes of Health have successfully used facial recognition software to diagnose a rare, genetic disease in Africans, Asians and Latin Americans.

laser communications (NASA)

NASA preps for space-based communications via lasers

The space agency is developing laser communication technology that will make data transmission between space and earth much faster.

International Space Station (NASA)

For space docking, the computer takes the wheel

NASA’s Raven module uses sensors, machine-vision algorithms and a radiation-tolerant processing platform to automate navigation and docking.

Topic Resources

  • Transforming Customer Service: Building a Smarter Service-Oriented Workforce

    Whether a public contact center or an internal help desk, government offices managing customer service play a vital role in supporting their agencies missions. Unfortunately, many service centers lack the tools they need to deliver high-quality services in a timely fashion. In this webcast, Michelle Earley, USAJOBS Program Manager at OPM, and Stephanie Wade, Director, Innovation Lab at OPM, will discuss how they are transforming USAJOBS, the federal government's official jobs site to improve the hiring process and elevate the level of customer service that applicants receive. The transformation is comprehensive, involving the adoption of human-centered design principles, the use cloud-based DevOps to create new services, and the modernization of foundational technology, including the cloud.

  • Improve Agency Processes -- Focus Here First

    View this on-demand presentation to learn how agencies can use process improvement to put the U.S. Digital Services Playbook into action. Leading experts used real-world case studies to illustrate how Business Process Management (BPM) can help agencies save resources and meet customer expectations, regardless of location, device, or communication method.


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