big data images (By adike/Shutterstock.com)

Machine learning enlisted for Defense applications

DOD officials are using artificial intelligence and machine learning to get insights from big data faster.

innovation (ESB Professional/Shutterstock.com)

Don't forget your dig IT nominations

Help GCN showcase great examples of discovery and innovation in government IT.

blockchain (By a-image/Shutterstock.com)

Unlocking blockchain for government

Using blockchain technology through permissioned networks can help state governments improve the delivery of their services, a new report finds.

robotic process automation

NASA’s newest employee isn’t human

NASA's Shared Services Center is using software bots to automate common business processes.

Chesapeake Bay Bridge (Marcy Witkowski/Shutterstock.com)

FHWA looks into drones for bridge inspection

The agency is interested learning how data from drones can support bridge inspections.

An F/A-18F Super Hornet from Strike Fighter Squadron (VFA) 122 launches off the aircraft carrier USS Carl Vinson (U.S. Navy photo by Mass Communication Specialist Seaman Jacob G. Kaucher/Released)

DOD believes blockchain can boost 3-D printing at the front

An encrypted and distributed ledger system could help solve intellectual property concerns that complicate efforts to produce parts on the fly.

big data interfaces (Syda Productions/Shutterstock.com)

'Minority Report' moves closer to reality

Big data analytics helps officials identify criminals and terrorists, while virtual reality training improves agencies’ situational awareness and responses.

CHIP, the City Hall Internet Personality at the Los Angeles’s Business Assistance Virtual Network

In L.A., chatbot chips away at email volume

CHIP, the City Hall Internet Personality at the Los Angeles’s Business Assistance Virtual Network, answers residents’ questions about bid opportunities.

IoT (a-image/Shutterstock.com)

6 ways AI can improve how government works right now

Artificial intelligence can help agencies automate tasks and increase efficiency, a Deloitte report says.

Alexa

GSA launches virtual assistant pilot

The project will help make government information available to consumers via personal digital assistants such as Amazon Alexa, Microsoft Cortana, Google Assistant and Facebook Messenger.

analysis tools (VLADGRIN/Shutterstock.com)

Building machine parts for intelligence analysts

IARPA is developing technologies that will enhance analysts’ decision-making capabilities.

chat app (ProStockStudio/Shutterstock.com)

Democratizing AI for agencies

With Microsoft Cognitive Services, agencies can beef up their applications with emotion and video detection; facial, speech and vision recognition; and speech and language understanding.

Topic Resources

  • Transforming Customer Service: Building a Smarter Service-Oriented Workforce

    Whether a public contact center or an internal help desk, government offices managing customer service play a vital role in supporting their agencies missions. Unfortunately, many service centers lack the tools they need to deliver high-quality services in a timely fashion. In this webcast, Michelle Earley, USAJOBS Program Manager at OPM, and Stephanie Wade, Director, Innovation Lab at OPM, will discuss how they are transforming USAJOBS, the federal government's official jobs site to improve the hiring process and elevate the level of customer service that applicants receive. The transformation is comprehensive, involving the adoption of human-centered design principles, the use cloud-based DevOps to create new services, and the modernization of foundational technology, including the cloud.

  • Improve Agency Processes -- Focus Here First

    View this on-demand presentation to learn how agencies can use process improvement to put the U.S. Digital Services Playbook into action. Leading experts used real-world case studies to illustrate how Business Process Management (BPM) can help agencies save resources and meet customer expectations, regardless of location, device, or communication method.


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