contemplating the future (SFIO CRACHO/Shutterstock.com)

Governors prep for disruptive technology

The NGA Future initiative will bring governors, industry and thought leaders together to prepare for emerging technologies.

artist concept of NASA

NASA plans for 'Earth-independent' space exploration

The space agency wants research proposals for processes that turn in-situ resources into water, oxygen and fuel.

tampa expressway (TampaCVpilot)

Tampa demos connected-vehicle tech to draw volunteers

The city wants 1,600 residents to equip their vehicles with sensors, communications and a notification device as part of a connected-vehicle pilot program.

geopolitical chess (shutterstock.com)

DARPA wants war games that write their own rules

The next level of strategic gaming would model the behavior of an entire nation, with its complex interplay of political, economic and social factors.

blockchain (Aleutie/Shutterstock.com)

How government can get the most out of blockchain

By starting small, and focusing on user experience and agile development, agencies can take advantage of the new foundational technology.

drones (I

Laying the foundation for drone swarms

DARPA wants technologies and tactics to manage drone swarms in diverse, evolving urban situations.

facial recognition (Shutterstock.com)

Facial recognition improving 'at breakneck speeds'

Recent winners of the IARPA challenge demonstrate improvements with the technology's accuracy and speed.

blockchain in government

Blockchain: Getting government beyond the hype

Interest in blockchain's public sector potential is growing. But while use cases and proof of concepts are hinting as what's possible, agencies have a ways to go before projects can be rolled out on a larger scale.

robot hand on keyboard (Zapp2Photo/Shutterstock.com)

Debunking common myths about federal automation

Automation is the solution to reducing risk, shrinking costs and breaking down data silos that are plaguing agencies.

artificial intelligence (Shutterstock image)

Agency officials, industry call for transparency in AI

As both the public and private sector race to develop artificial intelligence-based tools and applications, some execs are urging caution.

drone in sunrise (Alexey Yuzhakov/Shutterstock.com)

White House high on drones, FAA gets tech to help manage them

The Trump administration has issued plans for accelerating the integration of unmanned aerial systems into the national airspace.

DHS nurtures wearable tech for responders

Are wearables reliable enough for public safety?

National Institute of Standards and Technology will test wearables marketed to first responders.

Topic Resources

  • Transforming Customer Service: Building a Smarter Service-Oriented Workforce

    Whether a public contact center or an internal help desk, government offices managing customer service play a vital role in supporting their agencies missions. Unfortunately, many service centers lack the tools they need to deliver high-quality services in a timely fashion. In this webcast, Michelle Earley, USAJOBS Program Manager at OPM, and Stephanie Wade, Director, Innovation Lab at OPM, will discuss how they are transforming USAJOBS, the federal government's official jobs site to improve the hiring process and elevate the level of customer service that applicants receive. The transformation is comprehensive, involving the adoption of human-centered design principles, the use cloud-based DevOps to create new services, and the modernization of foundational technology, including the cloud.

  • Improve Agency Processes -- Focus Here First

    View this on-demand presentation to learn how agencies can use process improvement to put the U.S. Digital Services Playbook into action. Leading experts used real-world case studies to illustrate how Business Process Management (BPM) can help agencies save resources and meet customer expectations, regardless of location, device, or communication method.


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