blockchain in government

Blockchain: Getting government beyond the hype

Interest in blockchain's public sector potential is growing. But while use cases and proof of concepts are hinting as what's possible, agencies have a ways to go before projects can be rolled out on a larger scale.

robot hand on keyboard (Zapp2Photo/Shutterstock.com)

Debunking common myths about federal automation

Automation is the solution to reducing risk, shrinking costs and breaking down data silos that are plaguing agencies.

artificial intelligence (Shutterstock image)

Agency officials, industry call for transparency in AI

As both the public and private sector race to develop artificial intelligence-based tools and applications, some execs are urging caution.

drone in sunrise (Alexey Yuzhakov/Shutterstock.com)

White House high on drones, FAA gets tech to help manage them

The Trump administration has issued plans for accelerating the integration of unmanned aerial systems into the national airspace.

DHS nurtures wearable tech for responders

Are wearables reliable enough for public safety?

National Institute of Standards and Technology will test wearables marketed to first responders.

in line at the airport (Tooykrub / Shutterstock.com)

DHS seeks tech for a better border-crossing experience

Technology that counts international travelers in airports and guides them to the correct inspection areas would streamline the inspection process and improve travelers' experience.

smart city (Dmi T/Shutterstock.com)

Will smart city investment pay off?

The Smart Cities Benefits Index ranks 50 cities based on their expected return on investment in smart city technology.

GCN dig IT awards

Congratulations to this year's dig IT award winners

From mobile security to telehealth to smarter and more resilient infrastructure, these five projects represent the best of discovery and innovation in government IT.

Robotic process automation  (Alexander Supertramp/Shutterstock.com)

Robotic process automation delivers better results for citizens

Applying automation to business processes can reduce or eliminate many of the obstacles to delivering fast, efficient citizen outcomes while keeping humans at the heart of government service.

Water Resources Recovery Facility aerial view (Mumfreesboro, Tenn.)

Myriad missions for Murfreesboro drones

Murfreesboro became the first city in Tennessee to earn a Federal Aviation Administration certificate of authorization to fly unmanned aircraft systems.

Roboteam top layer technology (Roboteam)

Sending robot squads into danger zones

The top layer solution creates a mesh communication network among the robotic vehicles, enabling a convoy to instinctively follow its designated leader and providing a resilient communications network that can function in urban and subterranean environments.

process automation (Omelchenko/Shutterstock.com)

Automating vital (but boring) back-office operations

NASA Shared Services Center has automated the creation of personnel cases in its human resources system for new hires and position transfers.

Topic Resources

  • Transforming Customer Service: Building a Smarter Service-Oriented Workforce

    Whether a public contact center or an internal help desk, government offices managing customer service play a vital role in supporting their agencies missions. Unfortunately, many service centers lack the tools they need to deliver high-quality services in a timely fashion. In this webcast, Michelle Earley, USAJOBS Program Manager at OPM, and Stephanie Wade, Director, Innovation Lab at OPM, will discuss how they are transforming USAJOBS, the federal government's official jobs site to improve the hiring process and elevate the level of customer service that applicants receive. The transformation is comprehensive, involving the adoption of human-centered design principles, the use cloud-based DevOps to create new services, and the modernization of foundational technology, including the cloud.

  • Improve Agency Processes -- Focus Here First

    View this on-demand presentation to learn how agencies can use process improvement to put the U.S. Digital Services Playbook into action. Leading experts used real-world case studies to illustrate how Business Process Management (BPM) can help agencies save resources and meet customer expectations, regardless of location, device, or communication method.


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