VA improves treatment with natural language processing tool

VA improves treatment with natural language processing tool

The new tool extracts relevant data from the case notes narratives in electronic heath records.

How blockchain will transform our cities

How blockchain will transform our cities

The blockchain can become the city’s operating system, invisible yet ubiquitous, improving citizens’ access to services, goods and economic opportunities.

Defense applications ripe for quantum computing

Defense applications ripe for quantum computing

Lockheed Martin has been experimenting with quantum systems to speed verification and validation of mission-critical software.

Amazon releases AI web services

Amazon releases AI web services

AWS released three artificial-intelligence services that will allow developers to build conversational user experiences for web, mobile and connected-device apps.

Ohio builds out its smart road

Ohio builds out its smart road

Ohio’s open road laboratory features high-capacity fiber-optic cables and sensors to communicate with autonomous and connected vehicles.

How DUIx gets cutting-edge tech so fast

How DUIx gets cutting-edge tech so quickly

The Pentagon's Defense Innovation Unit Experimental released a how-to guide explaining how Defense organizations can take advantage of “other transactions.”

Quantum computing: Probable solutions incredibly fast

Quantum computing: Probable solutions incredibly fast

Although mainstream quantum computing is still years off, agencies are starting to experiment with D-Wave machines for optimization problems.

Gaming for technology readiness

DARPA's multiplayer gaming platform for problem solving

The Defense Advanced Research Projects Agency wants to build a gaming and social media platform that will engage a diverse community of creative minds to solve emerging science and technology problems.

Congress gets up to speed on AI

Congress gets up to speed on AI

A senate subcommittee heard from artificial intelligence experts on the challenges and potential of the technology.

How can data can fuel electric vehicle growth?

Can data fuel electric vehicle growth?

Experts in the EV community discussed how data can help spur the technology’s adoption at the first-ever Electric Vehicle Datathon.

Producing electricity with pedestrian traffic

Producing electricity with pedestrian traffic

Washington, D.C., has installed an array of sidewalk tiles that create electricity when people walk over them.

A smart city power platform blooms

A smart city power platform blooms

Totem Power’s tower features a flower-shaped canopy that houses a solar array to power the lights, communications hub and electric vehicle charging station in the stem.

Topic Resources

  • Transforming Customer Service: Building a Smarter Service-Oriented Workforce

    Whether a public contact center or an internal help desk, government offices managing customer service play a vital role in supporting their agencies missions. Unfortunately, many service centers lack the tools they need to deliver high-quality services in a timely fashion. In this webcast, Michelle Earley, USAJOBS Program Manager at OPM, and Stephanie Wade, Director, Innovation Lab at OPM, will discuss how they are transforming USAJOBS, the federal government's official jobs site to improve the hiring process and elevate the level of customer service that applicants receive. The transformation is comprehensive, involving the adoption of human-centered design principles, the use cloud-based DevOps to create new services, and the modernization of foundational technology, including the cloud.

  • Improve Agency Processes -- Focus Here First

    View this on-demand presentation to learn how agencies can use process improvement to put the U.S. Digital Services Playbook into action. Leading experts used real-world case studies to illustrate how Business Process Management (BPM) can help agencies save resources and meet customer expectations, regardless of location, device, or communication method.


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