GSA names leading edge technologies

The 10 technologies that will drive public-sector IT

A revised list of "leading edge technologies" for the Alliant 2 contract reflects the General Services Administration's vision for near-future IT.

Contracting officers: Get ready to meet your robot overlords

Contracting officers: Get ready to meet your robot overlords

The Air Force is looking for a cognitive computing tool to help the acquisition workforce navigate the documents and regulations associated with DOD procurement.

Virtual test bed for squadX

DARPA developing test bed for squad-level tech

The Defense Advanced Research Projects Agency has contracted for a virtual test bed for its Squad X Core Technologies program.

States crack down on driver

States crack down on driver's license fraud

States increasingly are employing facial recognition software to compare driver’s license or ID photos with other images on file.

Early signs of a HoloLens ecosystem

Early signs of a HoloLens ecosystem

The first HoloLens software development company launched last week, while Microsoft is offering research-and-development grants for its mixed-reality technology.


Army moves closer to hoverbike

A feasibility study indicated a successful performance of the Army Research Lab’s tactical reconnaissance vehicle, which will now move toward the prototype phase.

Worst-case scenarios: How new tech could disrupt government

Worst-case scenarios: How new tech could disrupt government

A recent Brookings Institute report highlights the challenges governments can expect from widespread adoption of new technologies such as autonomous vehicles and artificial intelligence.

Last chance for the GCN reader survey

Speak up: Last chance for the GCN reader survey

GCN has been evolving and adapting to cover public sector IT for 34 years -- we'd love your input as we plan for 2015 and beyond.

NASA building air-traffic control for low-flying drones

NASA building air-traffic control for low-flying drones

NASA is researching ways to give UAS operators real-time flight information to increase the safety of the national airspace.

autonomous vehicle research in virginia to ease traffic congestion

Beltway bots: Virginia to test self-driving cars

The vehicles will be tested on more than 70 miles of roadway in Northern Virginia – some of the most congested corridors in the United States.

Veterans to get virtual rehab

Veterans to get virtual rehab

Researchers have developed a way for patients and therapists to conduct virtual visits, evaluations and even exercises.

NASA awards crowdsourcing contracts

NASA awards crowdsourcing contracts

Ten firms will help NASA tap into global expertise.

Topic Resources

  • Transforming Customer Service: Building a Smarter Service-Oriented Workforce

    Whether a public contact center or an internal help desk, government offices managing customer service play a vital role in supporting their agencies missions. Unfortunately, many service centers lack the tools they need to deliver high-quality services in a timely fashion. In this webcast, Michelle Earley, USAJOBS Program Manager at OPM, and Stephanie Wade, Director, Innovation Lab at OPM, will discuss how they are transforming USAJOBS, the federal government's official jobs site to improve the hiring process and elevate the level of customer service that applicants receive. The transformation is comprehensive, involving the adoption of human-centered design principles, the use cloud-based DevOps to create new services, and the modernization of foundational technology, including the cloud.

  • Improve Agency Processes -- Focus Here First

    View this on-demand presentation to learn how agencies can use process improvement to put the U.S. Digital Services Playbook into action. Leading experts used real-world case studies to illustrate how Business Process Management (BPM) can help agencies save resources and meet customer expectations, regardless of location, device, or communication method.