smart city (Dmi T/Shutterstock.com)

Will smart city investment pay off?

The Smart Cities Benefits Index ranks 50 cities based on their expected return on investment in smart city technology.

GCN dig IT awards

Congratulations to this year's dig IT award winners

From mobile security to telehealth to smarter and more resilient infrastructure, these five projects represent the best of discovery and innovation in government IT.

Robotic process automation  (Alexander Supertramp/Shutterstock.com)

Robotic process automation delivers better results for citizens

Applying automation to business processes can reduce or eliminate many of the obstacles to delivering fast, efficient citizen outcomes while keeping humans at the heart of government service.

Water Resources Recovery Facility aerial view (Mumfreesboro, Tenn.)

Myriad missions for Murfreesboro drones

Murfreesboro became the first city in Tennessee to earn a Federal Aviation Administration certificate of authorization to fly unmanned aircraft systems.

Roboteam top layer technology (Roboteam)

Sending robot squads into danger zones

The top layer solution creates a mesh communication network among the robotic vehicles, enabling a convoy to instinctively follow its designated leader and providing a resilient communications network that can function in urban and subterranean environments.

process automation (Omelchenko/Shutterstock.com)

Automating vital (but boring) back-office operations

NASA Shared Services Center has automated the creation of personnel cases in its human resources system for new hires and position transfers.

drone in DARPA swarm challenge (DARPA)

Teaching drones to organize themselves

Teams from the Army, Navy and Air Force are testing software that will eventually enable drones to autonomously coordinate attacks and respond to challenges by opposing swarms of enemy aircraft.

Sea Hunter (DARPA)

A deep dive into solving autonomous navigation challenges

The three-hulled, 132-foot-long Sea Hunter can operate on its own to find enemy submarines or mines, using algorithms to help it see other sea traffic and follow the rules of maritime navigation.

woman texting (KieferPix/Shutterstock.com)

Government embraces next-gen citizen services with chatbots

Agencies are using chatbots to field citizen question, facilitate complex tasks and increase engagement.

Amazon Echo (pianodiaphragm/Shutterstock.com)

Georgia rolls out Alexa skill for government services

Part of the state's multichannel digital strategy, Ask GeorgiaGov lets residents get answers about popular state services.

connected traffic (MicroOne/Shutterstock.com)

L.A. drives automated vehicle deployment with pre-qualified vendor pool

The prequalified vendors will help the city keep pace with rapid developments in technology.

chatbot on mobile phone

IRS explores AI applications

The IRS is experimenting with chatbots and virtual assistants to make it easier for taxpayers to get answers to their questions.

Topic Resources

  • Transforming Customer Service: Building a Smarter Service-Oriented Workforce

    Whether a public contact center or an internal help desk, government offices managing customer service play a vital role in supporting their agencies missions. Unfortunately, many service centers lack the tools they need to deliver high-quality services in a timely fashion. In this webcast, Michelle Earley, USAJOBS Program Manager at OPM, and Stephanie Wade, Director, Innovation Lab at OPM, will discuss how they are transforming USAJOBS, the federal government's official jobs site to improve the hiring process and elevate the level of customer service that applicants receive. The transformation is comprehensive, involving the adoption of human-centered design principles, the use cloud-based DevOps to create new services, and the modernization of foundational technology, including the cloud.

  • Improve Agency Processes -- Focus Here First

    View this on-demand presentation to learn how agencies can use process improvement to put the U.S. Digital Services Playbook into action. Leading experts used real-world case studies to illustrate how Business Process Management (BPM) can help agencies save resources and meet customer expectations, regardless of location, device, or communication method.


More from 1105 Public Sector Media Group