Wisconsin National Guard member training on core leadership skills using the Virtual Battlespace 2

High score: Gaming moves to the forefront in government

It was viewed not long ago as the violent realm of teenage activity, but agencies are embracing gamification as a powerful tool for education, training and outreach.

NASA Curiosity game

How NASA puts Earth-bound explorers in the driver's seat on Mars

Scientists at NASA's JPL are using gaming to build tele-exploration platforms, letting PC and Xbox Kinect users drive the rovers that navigate the Red Planet.

Agile development graphic

Agile is key to making the most of public-sector IT

Agile development tactics break projects into smaller chunks, let IT teams keep up with changes, and prevent “scope creep.”

Machine learning digital face

Machine learning a growing force against online fraud

Sift Science uses new machine learning techniques to spot unusual fraud patterns as soon as they appear on the network.

Fingerprint electronic matching AFIS

Law enforcement, NIST making fingerprint files easier to search

Group has developed a standard features set to use for fingerprint identification, and NIST now has the technical specs to make searches interoperable.

Machine language of 1s and 0s

What is M2M, and why is it the future of code?

The Internet of things will soon contain 50 billion devices, and machine-to-machine programming is how they will talk to each other.

Energy Systems Integration Facility illustration from SmithGroup JJR

The world's most efficient data center

The National Renewable Energy Laboratory will open a facility this summer that will reuse every bit of its energy.

New York Mayor Bloomberg using 3D glasses to look at a NASA display

Active and passive 3D: What's the difference, and which is better?

There are two types of technology for 3D displays, which are becoming more common in educational and government settings. The differences start with the glasses.

Virginia Tech Wu Feng with supercomputer HokieSpeed

Air Force project could 'transform' supercomputing

Virginia Tech team plans multidisciplinary approach to low-power computing in simulating tiny unmanned aircraft.

Concept image of Bexar County Texas BiblioTech bookless library

Bookless library foreshadows next-gen students, learning technologies

A Texas county's plans for a bookless library underscores the point that research, training and teaching methods must be redesigned for new technologies or learners will disconnect.

Demo of Hybrid 4 Dimensional Augmented Reality at Virginia Tech

Take a picture, and 4D app gives you the details

Hybrid 4-Dimensional Augmented Reality, developed at Virginia Tech, can give responders situational awareness, detail what's inside a building or tell how something works.

Image of Mona Lisa sent to moon via laser

How NASA beamed Mona Lisa to the moon, one pixel at a time

The space agency has been using its Lunar Orbiter Laser Altimeter to map the moon's surface, which made it a perfect platform to test out laser communications across space.

Topic Resources

  • Transforming Customer Service: Building a Smarter Service-Oriented Workforce

    Whether a public contact center or an internal help desk, government offices managing customer service play a vital role in supporting their agencies missions. Unfortunately, many service centers lack the tools they need to deliver high-quality services in a timely fashion. In this webcast, Michelle Earley, USAJOBS Program Manager at OPM, and Stephanie Wade, Director, Innovation Lab at OPM, will discuss how they are transforming USAJOBS, the federal government's official jobs site to improve the hiring process and elevate the level of customer service that applicants receive. The transformation is comprehensive, involving the adoption of human-centered design principles, the use cloud-based DevOps to create new services, and the modernization of foundational technology, including the cloud.

  • Improve Agency Processes -- Focus Here First

    View this on-demand presentation to learn how agencies can use process improvement to put the U.S. Digital Services Playbook into action. Leading experts used real-world case studies to illustrate how Business Process Management (BPM) can help agencies save resources and meet customer expectations, regardless of location, device, or communication method.


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