The return of the sneaker net

Bigger bandwidth nearly killed off sneaker nets entirely, but today's gigantic files sizes just might bring them back.

Oil baths: A better way to keep computers cool?

Intel test finds dunking servers in mineral oil can cut power consumption.

Was 'Sneakers' right about secret government IT?

The movie that inspired a lot of people to become government techies might have been real, just a little.

Panasonic soups up the Toughbook 19

The re-released rugged laptop includes has a faster chipset, expanded storage and an innovative light sensor.

3 simple tricks for defeating hackers on the road

In certain places, traveling feds can almost count on an attempt to steal information from their laptops. Here are ways to give them the old Willy Wonka.

5 keyboard shortcuts you won't find in Windows 8

The new Microsoft OS will kill some shortcuts you might be used to, but it's not all bad.

Bitter end: XP users grudgingly give way to Win 7

Many rejected Vista and resisted Windows 7; what will they make of Windows 8?

Magic log-in ring lets you use finger swipes for passwords

Researchers at Rutgers have developed a prototype device that lets you authenticate with the swipe of a finger.

AI surveillance cameras can learn, remember ... and forget

The AISight cameras used during the Republican convention adapt to their environment to determine if anything is amiss.

The death of the PC: real or exaggerated?

PC sales have slowed and mobile mania continues to grow, which might make you think government PCs are heading the way of the typewriter. But maybe not.

Why 15 = 5x3 is a major quantum breakthrough

Researchers for the first time use a solid-state quantum processor in prime factoring (and get it right half the time), which could eventually have a big impact on security.

Is it data or deception? US-VISIT needs to know.

Of all immigrants coming into the United States, about 825,000 fingerprint records at US-VISIT have multiple names and inconsistent birth dates.

Topic Resources

  • Transforming Customer Service: Building a Smarter Service-Oriented Workforce

    Whether a public contact center or an internal help desk, government offices managing customer service play a vital role in supporting their agencies missions. Unfortunately, many service centers lack the tools they need to deliver high-quality services in a timely fashion. In this webcast, Michelle Earley, USAJOBS Program Manager at OPM, and Stephanie Wade, Director, Innovation Lab at OPM, will discuss how they are transforming USAJOBS, the federal government's official jobs site to improve the hiring process and elevate the level of customer service that applicants receive. The transformation is comprehensive, involving the adoption of human-centered design principles, the use cloud-based DevOps to create new services, and the modernization of foundational technology, including the cloud.


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