Former wartime blimp refitted for border surveillance

Customs and Border Protection is testing an aerostat used in Afghanistan along the Arizona-Mexico border.

VA forecasts $3.5M in early energy savings from new system

Environmental Management System collects and reports 3,000 energy data points every 10 seconds, including main electrical and water services.

Mobilescope warns you when apps are leaking data

Mobile apps often take liberties with your personal data; this tool lets you know what they're up to.

IBM's dancing electrons create spintronics breakthrough

Research could change the game for computing and storage.

Shawn P. McCarthy

Why rebuilding your architecture from scratch could be the best bet

Cloud computing, virtualized IT, an information-consuming public and demands from to do more with less are forcing agency IT shops to rethink their approach.

Avatar screens border-crossers in Arizona

CBP is testing a system that uses speech recognition and voice anomaly-detection software to detect signs that a traveler might be lying.

Air Force wants to eliminate radar interference from wind turbines

The proliferation of wind turbines especially near military installations has created risks to radar systems.

Army's MORPHINATOR: A shape-shifting approach to network defense

The cyber maneuver technology would randomize configurations and other aspects of a network to fool and foil intruders.

Air Force to expand use of cyber warfare training center

Illinois center will include more military commands, educational institutions and other federal agencies.

Microsoft’s Outlook.com an ideal tool for telecommuters

More than simply replacing Hotmail, the service puts just about every working function you need into one place.

If agencies could tap World of Warcraft

People have spent 6 million years of man-hours playing World of Warcraft. NOAA's Eric Hackathorn wonders: "What if we put that effort towards something real?"

Students 3D print a boat from milk jugs -- are jetliners next?

If a student team can build a homemade 3D printer that can produce a boat, the administration's $60 million foray into advanced manufacturing technology could hold promise.

Topic Resources

  • Transforming Customer Service: Building a Smarter Service-Oriented Workforce

    Whether a public contact center or an internal help desk, government offices managing customer service play a vital role in supporting their agencies missions. Unfortunately, many service centers lack the tools they need to deliver high-quality services in a timely fashion. In this webcast, Michelle Earley, USAJOBS Program Manager at OPM, and Stephanie Wade, Director, Innovation Lab at OPM, will discuss how they are transforming USAJOBS, the federal government's official jobs site to improve the hiring process and elevate the level of customer service that applicants receive. The transformation is comprehensive, involving the adoption of human-centered design principles, the use cloud-based DevOps to create new services, and the modernization of foundational technology, including the cloud.


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