New software gets GPO over the XML hurdle

The XML Professional Publisher system will replace a 30-year-old homegrown system and enable the direct formatting of XML documents for electronic and print publication.

D-Link cameras stream surveillance data to the cloud

The new cameras can be monitored via smart phone, freeing security personnel from their monitors.

Intel’s big idea: A hefty 27-inch tablet

The Adaptive All-In-One is a desktop PC and also works as a 27-inch, 14-pound tablet PC. But what can you use it for?

‘Biometrics in a box’ – migrating Windows apps to the Amazon cloud

A hands-on look at migrating biometrics applications to Amazon's cloud.

Spot the bot: Identifying robot behavior to defeat DDOS attacks

A new hosted service uses proprietary algorithms to distinguish between human and non-human behavior in Web traffic, which could help stop DDOS attacks before they get going.

DARPA lets slip the AlphaDog of war

The improved robotic "pack mule" can carry a lot of gear for soldiers, follow them in the field and even charge their radios.

What's next in the network: software defined networking

The emerging type of architecture opens up once-closed routers and switches to optimize speed and performance within a network.

RIM wants your BlackBerry to be your access badge

HID Global has a service that would let users replace ID credentials and tokens with their BlackBerry phones. Could it work in a government enterprise?

It's called 'sparse data,' and it could be a big deal

The small bits of data coming from sensors recording everything from temperature changes to coffee pot use could make a big difference in the way we manage things.

The return of the sneaker net

Bigger bandwidth nearly killed off sneaker nets entirely, but today's gigantic files sizes just might bring them back.

Oil baths: A better way to keep computers cool?

Intel test finds dunking servers in mineral oil can cut power consumption.

Was 'Sneakers' right about secret government IT?

The movie that inspired a lot of people to become government techies might have been real, just a little.

Topic Resources

  • Transforming Customer Service: Building a Smarter Service-Oriented Workforce

    Whether a public contact center or an internal help desk, government offices managing customer service play a vital role in supporting their agencies missions. Unfortunately, many service centers lack the tools they need to deliver high-quality services in a timely fashion. In this webcast, Michelle Earley, USAJOBS Program Manager at OPM, and Stephanie Wade, Director, Innovation Lab at OPM, will discuss how they are transforming USAJOBS, the federal government's official jobs site to improve the hiring process and elevate the level of customer service that applicants receive. The transformation is comprehensive, involving the adoption of human-centered design principles, the use cloud-based DevOps to create new services, and the modernization of foundational technology, including the cloud.

  • Improve Agency Processes -- Focus Here First

    View this on-demand presentation to learn how agencies can use process improvement to put the U.S. Digital Services Playbook into action. Leading experts used real-world case studies to illustrate how Business Process Management (BPM) can help agencies save resources and meet customer expectations, regardless of location, device, or communication method.

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