sounds of the city

NGA wants a global map for ambient sound

The National Geospatial-Intelligence Agency wants to record, classify and map ambient sounds and acoustic features.

low earth orbit satellites (NASA)

Encrypting satellite communications

As defense agencies increasingly deploy constellations of low-earth orbit satellites, they want input into how to bake in security.

robot at keyboard (maxuser/Shutterstock.com)

A DARPA-funded stab at AI-driven software development

Bayou uses deep learning to help programmers write snippets of code that contain Java application programming interfaces.

man vs robot race (Zenzen/Shutterstock.com)

Agencies see big upsides to RPA

Over 20 federal agencies are experimenting with robotic process automation, a technology that some estimate could save the federal government billions of dollars.

managing bots (Tarikdiz/Shutterstock.com)

Bot management 101: What one agency learned from its RPA pilot

The Bureau of Fiscal Service discovered that managing robotic process automation is more like managing staff than it thought.

Photo courtesy of Eric Proctor, William Parks and Benjamin S. Riggan

Facial recognition in the dark

Army researchers have developed a way to enhance images from night-vision cameras to match them with photos in existing biometric face databases or on watch lists.

federal blockchain

How blockchain can transform the public sector

Government agencies are taking their cues on blockchain from commercial industries, such as banking, education, manufacturing and retail.

wireless in the city (Vasin Lee/Shutterstock.com)

Salt Lake City, NYC land wireless testbed pilot

The National Science Foundation’s Platforms for Advanced Wireless Research program named the first two cities that will serve as testbeds for new communication and networking technologies.

robot typing on laptop (Zapp2Photo/Shutterstock.com)

Building a better chatbot

Robotic process automation can help make agencies' internal chatbots more useful.

homeless (Olga Pinegina/Shutterstock.com)

Blockchain-based identity for the homeless

Austin, Texas, is exploring how distributed-ledger technology can be used to help the homeless secure their personal records and access government resources.

NIST machine for generating quantum-based random numbers (Shalm/NIST)

NIST generates quantum-based random numbers

National Institute of Standards and Technology researchers are using quantum mechanics to generate truly random numbers, potentially enhancing security and cryptographic systems.

data services (everything possible/Shutterstock.com)

Blockchain, automation and learning to love your legacy systems

HHS’ Jose Arrieta makes the case that a strong data layer can serve as middleware for microservice-driven modernization.

Topic Resources

  • Transforming Customer Service: Building a Smarter Service-Oriented Workforce

    Whether a public contact center or an internal help desk, government offices managing customer service play a vital role in supporting their agencies missions. Unfortunately, many service centers lack the tools they need to deliver high-quality services in a timely fashion. In this webcast, Michelle Earley, USAJOBS Program Manager at OPM, and Stephanie Wade, Director, Innovation Lab at OPM, will discuss how they are transforming USAJOBS, the federal government's official jobs site to improve the hiring process and elevate the level of customer service that applicants receive. The transformation is comprehensive, involving the adoption of human-centered design principles, the use cloud-based DevOps to create new services, and the modernization of foundational technology, including the cloud.

  • Improve Agency Processes -- Focus Here First

    View this on-demand presentation to learn how agencies can use process improvement to put the U.S. Digital Services Playbook into action. Leading experts used real-world case studies to illustrate how Business Process Management (BPM) can help agencies save resources and meet customer expectations, regardless of location, device, or communication method.


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