Building a better voting machine

Building a better voting machine

A panel of election technology experts point to projects in California and Texas counties that are developing secure, auditable systems.

Pennsylvania Avenue

DC revs up smart-city project

The second phase of Washington’s PA2040 smart-city project will extend to trash cans, parking, environmental sensing and public safety technology.

Listening to the universe from rural West Virginia

Listening to the universe from rural West Virginia

The Green Bank radio telescope allows researchers to see astronomical phenomena often invisible or hidden in the electromagnetic spectrum.

NYC looks to tech to improve pedestrian safety

NYC looks to tech to improve pedestrian safety

As part of its goal to eventually eliminate pedestrian fatalities in its streets, New York City is considering smartphones or wearable devices to help visually impaired pedestrians safely cross streets.

White House lays foundation for AI-enabled future

White House lays foundation for AI-enabled future

A new report and strategic plan outlines how government can foster the development of artificial intelligence.

2016 DIG IT winners

Discovery and innovation in government IT: The 2016 dig IT Award winners

DARPA, FEMA, NGA, Prince George's County, New Jersey's Parole Board and the Ark-Tex Council of Governments take top honors.

Protecting the perimeter as drones proliferate

Protecting the perimeter as drones proliferate

The Federal Aviation Administration's test of the SkyTracker drone-detection system shows what's possible in securing an increasingly crowded airspace.

FAA small UAS registry

New drone registration system is flying high

The cloud-based, API-driven website was delivered in two months and has processed nearly half a million registrations.

DHS nurtures wearable tech for responders

DHS nurtures wearable tech for responders

The EMERGE program accelerates the delivery of wearable technologies for first responders by bringing startups, accelerators and strategic partners together in a common research and development effort.

automated hand held radio testing

Automated radio testing speeds preventive maintenance

The Los Angeles Information Technology Agency’s robotic system automates the disruptive and time-consuming testing of handheld radios.

Targeting data pain points with process robotics

Targeting data pain points with process robotics

Several federal agencies are piloting a program to reduce the manual labor associated with repetitive, rules-based data tasks.

Avoiding midair crises

Avoiding midair crises

The Aircrew Labor In-Cockpit Automation System uses optical sense-and-avoid technology to allow aircraft to detect and track other aircraft approaching in real-time.

Topic Resources

  • Transforming Customer Service: Building a Smarter Service-Oriented Workforce

    Whether a public contact center or an internal help desk, government offices managing customer service play a vital role in supporting their agencies missions. Unfortunately, many service centers lack the tools they need to deliver high-quality services in a timely fashion. In this webcast, Michelle Earley, USAJOBS Program Manager at OPM, and Stephanie Wade, Director, Innovation Lab at OPM, will discuss how they are transforming USAJOBS, the federal government's official jobs site to improve the hiring process and elevate the level of customer service that applicants receive. The transformation is comprehensive, involving the adoption of human-centered design principles, the use cloud-based DevOps to create new services, and the modernization of foundational technology, including the cloud.

  • Improve Agency Processes -- Focus Here First

    View this on-demand presentation to learn how agencies can use process improvement to put the U.S. Digital Services Playbook into action. Leading experts used real-world case studies to illustrate how Business Process Management (BPM) can help agencies save resources and meet customer expectations, regardless of location, device, or communication method.


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