Burrito delivery by drone

Burrito delivery by drone

Alphabet and Virginia Tech are teaming up to test food delivery at the Blacksburg campus, home of one of the six Federal Aviation Administration designated test sites.

Drone forensics boosts UAS defense

Drone forensics boosts UAS defense

Department 13 has launched a forensics service to help authorities examine drones suspected of illegal activity.

Leveraging connected vehicle, infrastructure tech to protect pedestrians

Can smart cities and connected vehicles protect pedestrians?

Nevada is looking for prototype solutions that can minimize vehicle-pedestrian collisions.

Announcing the Dig IT Award finalists

Learn more about the Dig IT finalists

The GCN Dig IT Awards celebrate discovery and innovation in government IT -- the cutting-edge technology and creative implementations that are supporting critical missions at all levels of the public sector.

Dig IT finalists: Robotics, Automation & Unmanned Systems

Announcing the Dig IT Award finalists: Robotics, automation and UAS

Whether it’s meeting new technology challenges or taking the tedium or danger out of government operations, agencies are using automation to deliver services faster.

Texas drone researchers share data via NASA network

Texas drone researchers share data via NASA network

A new agreement gives university researchers direct access to NASA's Ames Research Center for the exchange of real-time UAS flight data.

Drones audition for bridge inspections

Drones audition for bridge inspections

Ohio is joining Minnesota, Connecticut and Delaware in testing how unmanned aerial systems can improve safety, reduce costs and increase efficiency in bridge inspections.

NOAA, NASA support flood response with data

NOAA, NASA support flood response with data

As satellite data and computing power increase, research agencies like NASA and the National Oceanic and Atmospheric Administration are supporting disaster response operations with real-time data and analysis.

Transforming the programming process

Transforming the programming process

Researchers hope to replace manual programming with computer-generated code based on users’ intent, which might be expressed as examples or via natural language commands.

21 cutting-edge solutions for standing up to Zika

21 cutting-edge solutions for standing up to Zika

The U.S. Agency for International Development challenged global innovators to develop cutting-edge solutions to combat Zika, and a number of IT-based nominations will be funded.

Carrier landings as smooth as magic carpet rides

Carrier landings as smooth as magic carpet rides

Magic Carpet software is designed to reduce stress on Navy pilots by simplifying aircraft carrier landings.

NIST develops portable wireless network platform for responders

NIST develops portable wireless network platform for responders

The Rapidly Deployable Public Safety Research Platform allows first responders to communicate in areas where a nationwide communications network might not be available.

Topic Resources

  • Transforming Customer Service: Building a Smarter Service-Oriented Workforce

    Whether a public contact center or an internal help desk, government offices managing customer service play a vital role in supporting their agencies missions. Unfortunately, many service centers lack the tools they need to deliver high-quality services in a timely fashion. In this webcast, Michelle Earley, USAJOBS Program Manager at OPM, and Stephanie Wade, Director, Innovation Lab at OPM, will discuss how they are transforming USAJOBS, the federal government's official jobs site to improve the hiring process and elevate the level of customer service that applicants receive. The transformation is comprehensive, involving the adoption of human-centered design principles, the use cloud-based DevOps to create new services, and the modernization of foundational technology, including the cloud.

  • Improve Agency Processes -- Focus Here First

    View this on-demand presentation to learn how agencies can use process improvement to put the U.S. Digital Services Playbook into action. Leading experts used real-world case studies to illustrate how Business Process Management (BPM) can help agencies save resources and meet customer expectations, regardless of location, device, or communication method.


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