connected traffic (MicroOne/Shutterstock.com)

L.A. drives automated vehicle deployment with pre-qualified vendor pool

The prequalified vendors will help the city keep pace with rapid developments in technology.

chatbot on mobile phone

IRS explores AI applications

The IRS is experimenting with chatbots and virtual assistants to make it easier for taxpayers to get answers to their questions.

smart public services (magic pictures/Shutterstock.com)

Why innovation has never been easier

Governments are experimenting with personal digital assistants, chatbots and virtual reality, but innovation can also come from integrating data and existing services in new ways.

AI blockchain

GSA opens platform for blockchain, AI info sharing

GSA’s Emerging Citizen Technology program has launched an online atlas to serve as a one-stop resource for its blockchain and artificial intelligence projects.

Can blockchain bring interoperability to healthcare?

CDC eyes blockchain for exchanging health data during disasters

The Centers for Disease Control and Prevention is experimenting with the distributed ledger technology to monitor the spread of infectious diseases in crisis situations.

CyPhy Works drone (CyPhy Works)

A drone that can stay aloft all week

CyPhy Works' tethered drone can hover 400 feet above the ground for extended surveillance, disaster response and other missions.

job candidate practicing with VITA (USC/ICT)

Vets prep for careers with virtual job interviews

The Virtual Training Agent for Veterans, or VITA4VETS, helps vets prepare for job interviews by building their professional conversation skills and reducing anxiety.

virtual assistance for public transit (FWHA/YouTube)

Automation to help the disabled navigate transit

Intelligent transportation systems can make public transit more accessible to people with disabilities.

Endeavor Robotics

As military buys more robots, police ask for leftovers

Hand-me-down systems are making their way to local law enforcement, but even then funding can be a challenge.

artificial intelligence

How to get practical value from artificial intelligence

Deploying AI and machine learning “out of the box” allows agencies to quickly get benefit from the technology and avoid long procurement cycles and complex integrations.

Catalyst supercomputer at Lawrence Livermore National Lab

Energy Department launches new HPC initiative

The new program focuses on materials for use in severe environments, and is part of DOE's larger HPC4 Energy Innovation Initiative.

block chain on the horizon for government

GSA looks to blockchain for speeding procurement processes

GSA is exploring a proof of concept that uses the distributed ledger technology to automate its FASt Lane procurement process.

Topic Resources

  • Transforming Customer Service: Building a Smarter Service-Oriented Workforce

    Whether a public contact center or an internal help desk, government offices managing customer service play a vital role in supporting their agencies missions. Unfortunately, many service centers lack the tools they need to deliver high-quality services in a timely fashion. In this webcast, Michelle Earley, USAJOBS Program Manager at OPM, and Stephanie Wade, Director, Innovation Lab at OPM, will discuss how they are transforming USAJOBS, the federal government's official jobs site to improve the hiring process and elevate the level of customer service that applicants receive. The transformation is comprehensive, involving the adoption of human-centered design principles, the use cloud-based DevOps to create new services, and the modernization of foundational technology, including the cloud.

  • Improve Agency Processes -- Focus Here First

    View this on-demand presentation to learn how agencies can use process improvement to put the U.S. Digital Services Playbook into action. Leading experts used real-world case studies to illustrate how Business Process Management (BPM) can help agencies save resources and meet customer expectations, regardless of location, device, or communication method.


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