Serious games scoring big in government

Serious games scoring big in government

The growth of big data, analytics and the challenge of getting data consumers to use new tools is driving proliferation of serious games in government.

DHS spurs wearable tech for first responders

DHS spurs wearable tech for first responders

The Department of Homeland Security's EMERGE! Accelerator program is designed to speed development and validation of wearable technology for first responders.

Robots march toward disaster response

Robots march toward disaster response

The Defense Advanced Research Projects Agency’s Robotics Challenge will test several designs from contestants in simulated disaster areas.

DARPA to pursue new privacy tools

DARPA to pursue 'revolutionary' privacy tools

DARPA’s Brandeis project aims to develop tools with “revolutionary” impact that could help bridge privacy gaps that hamper collaboration and technology development.

DOD takes ISIL fight to the deep web

DOD takes ISIL fight to the deep web

DARPA is using its Memex technology to search, trace and track illicit activity across the vast, hidden underbelly of the Internet.

Chicago, Argonne lab, deploy Internet of super sensors

Chicago, Argonne Lab deploy Internet of super sensors

The city of Chicago is partnering with the Argonne National Lab to develop a network of large, remote sensing platforms capable of gathering data on traffic congestion, air quality, buildings' energy consumption and the direction of gunshots on city streets.

cyber-physical systems research

NIH dives into cyber-physical systems research

The National Institutes of Health is among several federal agencies offering grants for breakthrough projects showing the integration of computational and physical systems.

PlugFest Plus aims to speed tech innovation, procurement

PlugFest Plus aims to speed tech innovation, acquisition

The Air Force’s PlugFest Plus event adds a contracting component to a technology demonstration.

DARPA seeks to upgrade computer to human communications

DARPA seeks to upgrade computer to human communications

DARPA issued a call for research proposals to develop a two-way communication platform between humans and computers.

NOAA taps video analysis to track whales

NOAA builds automatic whale detector

Scientists at the National Oceanic and Atmospheric Administration are combining infrared cameras with image recognition software to automatically detect and count migrating gray whales.

How to avoid the coming ‘dark age’ for digital records

How to avoid the coming ‘dark age’ for digital records

Google vice president Vint Cerf warns of an upcoming digital dark age, when documents, photos and other historical objects may be lost to history because the software needed to access them no longer exists.

What’s keeping drones from taking off

What’s keeping drones from taking off

Despite an FAA proposed rule to integrate unmanned aircraft into national airspace for commercial purposes, technology has not allowed for safe long-distance operation,

Topic Resources

  • Transforming Customer Service: Building a Smarter Service-Oriented Workforce

    Whether a public contact center or an internal help desk, government offices managing customer service play a vital role in supporting their agencies missions. Unfortunately, many service centers lack the tools they need to deliver high-quality services in a timely fashion. In this webcast, Michelle Earley, USAJOBS Program Manager at OPM, and Stephanie Wade, Director, Innovation Lab at OPM, will discuss how they are transforming USAJOBS, the federal government's official jobs site to improve the hiring process and elevate the level of customer service that applicants receive. The transformation is comprehensive, involving the adoption of human-centered design principles, the use cloud-based DevOps to create new services, and the modernization of foundational technology, including the cloud.

  • Improve Agency Processes -- Focus Here First

    View this on-demand presentation to learn how agencies can use process improvement to put the U.S. Digital Services Playbook into action. Leading experts used real-world case studies to illustrate how Business Process Management (BPM) can help agencies save resources and meet customer expectations, regardless of location, device, or communication method.