The two letters “AI” have caused confusion and hesitation for some organizations, and excitement and success for others. A key problem is that Artificial Intelligence encompasses a variety of technologies that address different goals. Successful agencies don’t implement AI; they implement a flavor of AI that is targeted to solve citizen problems, address a business opportunity, or improve the agent experience. Join Brian Mistretta from NICE inContact as he clears the air on AI in the contact center, how to use it effectively to improve citizen experience and effectively manage a remote workforce.
Many organizations are employing threat reconnaissance against high priority threat actors. After all, threat actors conduct reconnaissance on their targets’ infrastructures. It’s time to turn the tables and conduct recon on them.
A threat reconnaissance program leverages security analysts more strategically by extending their threat hunting capabilities beyond the enterprise perimeter.
This webinar looks at real-world examples of how Fortune 50 companies are getting ahead of high-criticality threats.