Webcasts & Podcasts

  • Be Ready for Anything: 3 Tips to Build Agility into Your Contact Center

    In the wake of the pandemic, contact centers across the globe have gone through big changes that were reactive in nature and difficult to make. These kinds of quick, ad hoc reactions can get the job done, but may also lead to team burnout and missed opportunities. At the same time, the crisis has given a new opportunity to reflect, reassess and rethink the way we do public sector contact centers connect with citizens, to better prepare us for what is coming next. Creating built-in adaptability prepares your agency and your team to be ready for anything: Ready to drive agility and performance across your workforce strategy, operational monitoring, and service model; ready to conquer surprise disruptions; and ready to execute your agency’s mission. 11/17/2020

  • Designing Flexible and Secure Networks for the Remote Work Force

    Learn how to modernize your networks, secure them and how an agency executive is using the new environment to modernize the infrastructure. 11/05/2020

Whitepapers

  • Alleviate Technical Debt

    Organizations invest money, time, and training in their existing infrastructure and need to maximize its value and return. Technical debt often leaves little time for innovation, and studies show that IT organizations spend 71% of their budgets on continuing maintenance. Optimizing your IT environment can help you reduce the technical debt of your current infrastructure so IT can pursue strategic projects that support business initiatives. IT optimization is the process of incrementally and methodically assessing and standardizing infrastructure to improve operational efficiency, and these efforts can reduce IT environment operating costs by 20%.

  • Government transformation with open hybrid cloud

    Developers and operations teams want to modernize legacy applications and infrastructure to scale and update more easily but business leaders are rightfully worried about costs. Open hybrid cloud can help your organization streamline operations, optimize IT support, develop and deliver apps faster, improve processes with automation, and enhance security.

  • Red Hat named a leader among multicloud container development platforms

    Red Hat was named a leader among a field of 8 multicloud container platform vendors in The Forrester Wave™: Multicloud Container Development Platforms 2020 Q3 report. The analyst firm evaluated vendors and their products against 29 criteria across 3 categories—current offering, strategy, and market presence—and gave Red Hat the top scores in the strategy and market presence categories, as well as the highest score in the current offering category. This must-read evaluation will help prospective multicloud container platform customers evaluate different providers by their current offerings and long-term strategies.

  • Hybrid Cloud Strategy For Dummies®

    Jumping onto the cloud is easy. Getting it right is somewhat trickier. Getting it right for the long term is even more challenging. A good cloud strategy helps you and your organization work things out, makes sure all the bits and pieces fit together well, and improves the odds of realizing your business goals. We hope that, if you read this book in its entirety, you’ll agree that you’ve been handed the ingredients and a sequence of steps to put such a strategy together.

  • Your Office Is in the Cloud