Emerging Technology -- GCN

emerging technology

NIST tackles smart grid framework update

The entire energy ecosystem has shifted since the National Institute of Standards and Technology last updated its guidelines for smart grid interoperability.

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VA seeks BPM bots

The Department of Veterans Affairs' Financial Services Center is interested in adding robotic automation to its business process management suite.

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Using crowds to teach AI to search smarter

A team at the University of Texas at Austin using crowdsourced input to train its machine-learning algorithms to create a more intelligent search engine.

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Iowa preps maps for automated vehicles

The high-definition maps will help vehicles "see" beyond what their on-board sensors show.

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AI strategies for improving citizen services

As artificial intelligence becomes more prevalent, a new paper provides strategies for agencies considering the technology for improving engagement and customer satisfaction.

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DARPA tunes machine learning to radio signals

By applying machine learning to the radio spectrum, the research agency hopes to give the military situational awareness in the wireless domain.

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Kansas signs on for statewide drone traffic management

By partnering with AirMap, the state will make it easier for drone operators to exchange flight information with airports about conditions in the surrounding airspace and on the ground.

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Can government keep up with automated vehicles?

Regulatory agencies must keep pace with the rapid advances in self-driving cars and other mobility innovations.

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Announcing the dig IT Award finalists

From mobile security to smarter transit to swarming drones, these 25 projects represent the best of discovery and innovation in government IT.

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Functional fabrics for emergency response

Materials integrated with sensors and internet connectivity can solve issues facing soldiers in combat or training, first responders and victims and workers in refugee camps.

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Do you speak V2V? Understanding the language of connected vehicles

Huei Peng, director of University of Michigan's connected vehicle test bed, explains how dedicated short range communications powers vehicle safety and traffic optimization applications.

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R-FAB kits let soldiers 3-D print replacement parts

The rapid fabrication kits come equipped with the gear and software for constructing tools and parts in the field.

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IoT poses security risks for DOD

A new GAO report called for the Pentagon to strengthen its policies and guidance for connected devices.

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4 big opportunities for state-level innovation

States should encourage policies to stimulate investment in the digital economy, a Center for Data Innovation report finds.

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Topic Resources

Transforming Customer Service: Building a Smarter Service-Oriented Workforce

Whether a public contact center or an internal help desk, government offices managing customer service play a vital role in supporting their agencies missions. Unfortunately, many service centers lack the tools they need to deliver high-quality services in a timely fashion. In this webcast, Michelle Earley, USAJOBS Program Manager at OPM, and Stephanie Wade, Director, Innovation Lab at OPM, will discuss how they are transforming USAJOBS, the federal government's official jobs site to improve the hiring process and elevate the level of customer service that applicants receive. The transformation is comprehensive, involving the adoption of human-centered design principles, the use cloud-based DevOps to create new services, and the modernization of foundational technology, including the cloud.
Improve Agency Processes -- Focus Here First

View this on-demand presentation to learn how agencies can use process improvement to put the U.S. Digital Services Playbook into action. Leading experts used real-world case studies to illustrate how Business Process Management (BPM) can help agencies save resources and meet customer expectations, regardless of location, device, or communication method.