Whitepapers


Preparing for Attacks that Seek Total Annihilation

Defending your IT infrastructure against attack has never been a simple task. But things have taken a decidedly ugly turn of late: More and more attacks are simply seeking the total annihilation of your infrastructure. Any organization can be a target - or simply collateral damage from an attack targeting someone else. Read this informative technical brief to learn more.


SharePoint Migration Planning Guide

Migration projects are inherently complex and risky. The most important factor in success? Thorough planning. This white paper explains the steps involved in planning a SharePoint migration, including best practices and proven solutions for reducing risk and driving platform adoption and ROI.


Secure government content in the cloud

See how securely managing your content in the cloud meets the growing demands of your citizens and constituents


IDC: Business value of Red Hat Ansible Automation

Adapting to change is critical for competing in today’s digital world. Manually performing routine tasks and complicated processes eats up time and money. Automation can make the difference between keeping pace with customer demand and falling behind. Analysis from different organizations showed a 498% ROI over 5 years, along with annual revenue increase of $1.13 million using Red Hat Ansible Automation. Read this report to learn how to lower costs, reduce unplanned downtime, deploy apps faster, and improve your teams’ productivity.


Enterprise open source automation drives innovation

Across all verticals and industries, automation is at the core of firms’ technology strategies. Effective businesses now need technology that adapts and scales quickly, reliably, and economically. However, every organization’s automation goals are different and there are many routes to success. This Forrester report looks at the responses of 378 infrastructure automation decision makers to explore open source automation strategies.


IT Exec guide to automation

Download the e-book to see how automation software can help you close the gap between the C-suite and the implementers.


Information Governance Strategies and Best Practices for Government Agencies

Reduce risk and remain compliant without impacting productivity


5 Steps to automate your business

Adoption across the enterprise, from vision to execution, with an emphasis on simplicity and shared knowledge. Accountability with all members of the organization taking responsibility for their individual goals. Governance through prescriptive processes that accomplish automation goals and produce repeatable results.


Using Open Source to Support Explainable AI in the Public

While predictive analytics and artificial intelligence (AI) capabilities can provide valuable insights and actionable intelligence, public sector agencies need more. They need “explainable AI,” the ability for machines to clearly demonstrate and explain the rationale behind their recommendations. Open source software and communities can help. With technology and development methodology, agencies can build more transparent AI solutions, faster, resulting in greater efficiencies and more accurate and trusted decisions.


Building eligibility systems for government

Government eligibility systems are excellent candidates for automation and modernization because they are typically monolithic, complex, and rules-based. Automating eligibility can be challenging due to frequently changing criteria, limited data on applicants, and bureaucratic barriers among agencies. Technologies such as Red Hat® Decision Manager and Red Hat Integration make eligibility determinations repeatable, predictable, extensible, and reliable.


How Government Agencies Can Use Data to Manage Through a Crisis

While some agencies had experience with natural disasters and even public health crises such as Ebola and H1N1, few could envision the information storm that struck with the COVID-19 pandemic. However, when managing, analyzing, and sharing volumes of quickly-changing data in the middle of a crisis seemed impossible, advanced analytics and data visualization models used by agencies across the country served as a critical aid to help communities stabilize and re-open.


Tableau Advances the Era of Smart Analytics

The next breakthroughs in business intelligence (BI) and analytics will see machine learning and artificial intelligence used to improve data access and data quality, uncover previously hidden insights, suggest analyses, deliver predictive analytics, and suggest actions. Download this white paper to get an inside look at these capabilities and how they will benefit customers in the future.


How To Build A Culture Of Self-Service Analytics – And Why You Should

A culture of analytics brings together an organization’s two greatest assets: its people and its data. Employees are encouraged to explore their data, to collaborate, and to share their analysis with others, which drives progress forward. Download now to learn more about how you can start building this culture at your agency.


Adopt cloud-native development: Open technology, processes, and culture help you innovate

Cloud-native application development is a key part of open transformation. By focusing on your technology, processes, and people, you can deploy innovative, open approaches that support business agility, transformation, and success. Red Hat Consulting provides the approaches, training, and services to help you get there faster. Learn how Red Hat can support your transformation initiatives


Cloud-native meets hybrid cloud: A strategy guide

IT teams need to make sure systems are functioning and predictable—with the appropriate security. They also need to evolve these systems to keep up with the pace of digital transformation. Learn witht this step by step guide how to tackle the modern IT strategy.


Agile for Everyone: How to Improve Everyday Work Processes

The agile movement started because people wanted to try new things and experiment with new ways of working. Agile methodology can apply to policymaking, leadership, workflows, your daily schedule and really any process. This summary provides insight from a diverse group of government professionals who use agile practices to enhance employee training, combat mass shootings, improve the delivery of social services and more.


Case Study: Threat Reconnaissance Lessons from the Private Sector

What can public sector agencies gain from employing the same threat recon methods used by leading banks?


Citizen Engagement Strategies for Local Governments

Is your local government taking full advantage of opportunities in the "new normal" to improve engagement? Audit your citizen engagement strategies with this Zendesk playbook.


How to safely and efficiently move data across counties and states

Organizations in every industry are grappling with unprecedented data management challenges—and state and municipal government entities are no exception.


Get to Know Cloud Content Management for Government Agencies

Simplify mission-critical services in the cloud See how managing your content in the cloud lets you automate critical workflows and secure data across teams.


Okta + Work.com

Contact tracing is a critical tool for slowing the spread of communicable diseases like the Covid-19 coronavirus, by helping admins identify the individuals an infected person has been in contact with to contain widespread transmission. Industry leaders Okta and Work.com combine their best-of-breed solutions in a unique partnership that enables a quick start for a contact tracing initiative that scales.


Leveraging Okta's Identity cloud as the first line of defense against fraud, waste and abuse

As more government organizations move their citizen services to mobile and cloud-based platforms, ensuring the validity of those benefits claims is more important than ever. Many are adopting an identity centric security model as a framework for prevention of risk and fraud.


Right Message. Right People. Right Time : Best Practices for Communicating During COVID-19

You may have been fully prepared for the pandemic, or (as is the case with many companies worldwide), you may have been caught — to one degree or another — flatfooted. Either way, now that the pandemic is upon us, workers have been sent home, our supply chains have been cut and our shareholders are troubled, we want to share some best practices for establishing and maintaining quality communications with them all.


Expert Q&A: Taking Control of Identity Verification

As unemployment rises across the country due to the pandemic, more people than ever are applying for unemployment insurance benefits. Unfortunately, this added pressure on state agencies provides the perfect storm of opportunity for nefarious actors. Download this expert Q&A now to learn more about the risks of fraud and how your agency can best protect itself and your customers.


A Strategic Partnership to Enable an Adapted Workplace

As the world continues to adjust to new ways of living and working, many organizations are looking to plan for the future, reopening offices and evolving continuity strategies.


Advance your Print Ecosystem to the Cloud

HP transitions your entire print ecosystem to the cloud and manages your print software stack. Count on a secure, fully managed printing experience across home, office, public, and shared spaces.


The Role of Paper in a Digital Workplace

Even as organizations become increasingly digital-native, paper-based workflows remain essential


Technology and Transformation: Employee Engagement in a New Era

In this whitepaper, we take a look at five key considerations for enhancing employee engagement, and the increasingly essential role technology plays.


IBM Providing AI Solutions to Government

This IDC Vendor Profile presents IBM’s AI capabilities, including a deeper context of AI in health and human services, agency examples and outcomes achieved via IBM Watson, and IBM’s future plans.


Five Ways to Put Users First in Government

IBM Design Researcher Charlyne Lefebvre-Paillé will walk you through lessons IBM Watson Health has learned for shifting the design process for programs and resources from a focus on features to a focus on users. Learn how your government organization can benefit from user curiosity, discover user stories, and create more robust designs from meaningful failures. Take your first steps towards a user-centric culture. Download the white paper to learn more.


Positive ID: How the right identity strategy does a world of good for government programs

The COVID-19 crisis crystallizes how quickly the demand for public services can escalate and strain resources. It’s more important than ever to have an updated approach to physical and digital identity proofing and verification.


Answering the Call: The Avaya Digital CX Solution

Nothing changes behavior faster than a good crisis—or in this case, a pandemic. Despite years of working to improve contact centers and overall customer experience, the surge in demand for services after the outbreak of COVID-19 forced agencies to move quickly to provide help for thousands—and to do so with a largely remote workforce. Using new technology tools, such as automation services and webchat, government agencies at all levels were able to stand up contact centers, manage data and respond quickly.


Secure Access in the New Digital, Anywhere Workplace

As COVID-19 swept the land, state and local governments rushed to meet new work-from-home (WFH) requirements. Some fared better, some worse, but all achieved increased remote-work capacity.


MEETING MISSION: How VMware supports virtual citizen service for state & local government

In the midst of the COVID crisis, state and local government IT leaders have pushed hard to leverage technology in support of citizen services. With people hunkered down and many government offices closed or on skeleton staff, the need to make services available virtually became an urgent priority.


REMOTE WORKING: How VMware supports virtual employees in state & local government

State and local government needs a solution set that ensures employees can continue to be productive in the virtual workspace. Many are seeking enhanced software development and management tools in support of remote work. They’re looking for solutions that bring end-to-end security, visibility and device management to protect sensitive data. Learn how one county turned to VMware to help respond to the increased need for remote-work capabilities and how you can do the same.


Blueprint for a Future-Ready State and Local Government Workforce

From onboarding to everyday workflows, modern management helps IT improve employee experiences for everyone, whether they’re working at home, in the field, or in the office. With intelligent insights and automation, you can improve device health while identifying opportunities to reduce IT costs, improve security, and optimize experiences.


Optimize Your Agency Network for the Distributed Workforce: Eight Ways to Win

From onboarding to everyday workflows, modern management helps IT improve employee experiences for everyone, whether they’re working at home, in the field, or in the office. With intelligent insights and automation, you can improve device health while identifying opportunities to reduce IT costs, improve security, and optimize experiences.


How Government Agencies Can Use Data to Manage Through a Crisis

While some agencies had experience with natural disasters and even public health crises such as Ebola and H1N1, few could envision the information storm that struck with the COVID-19 pandemic. However, when managing, analyzing, and sharing volumes of quickly-changing data in the middle of a crisis seemed impossible, advanced analytics and data visualization models used by agencies across the country served as a critical aid to help communities stabilize and re-open.


Tableau Advances the Era of Smart Analytics

The next breakthroughs in business intelligence (BI) and analytics will see machine learning and artificial intelligence used to improve data access and data quality, uncover previously hidden insights, suggest analyses, deliver predictive analytics, and suggest actions. Download this white paper to get an inside look at these capabilities and how they will benefit customers in the future.


How To Build A Culture Of Self-Service Analytics – And Why You Should

A culture of analytics brings together an organization’s two greatest assets: its people and its data. Employees are encouraged to explore their data, to collaborate, and to share their analysis with others, which drives progress forward. Download now to learn more about how you can start building this culture at your agency.


Five Ways State and Local Governments Use CARES Act Funding

In March, Congress passed the Coronavirus Aid, Relief and Economic Security (CARES) Act, earmarking $454 billion of its $2.2 trillion to support businesses, states and municipalities, and establishing the $150 billion Coronavirus Relief Fund for states, territories and tribal governments to use for expenses related to their COVID-19 response. Download this white paper to learn more about the five ways state and local governments use CARES act funding.


Five Lessons Learned from the Pivot to a Distributed Workforce

Now is the time to take advantage of the lessons learned from recent unpredictable events to get ahead of the next crisis and prepare for long-term success with a foundation of resilience and continuity that leads to productivity. Leveraging VMware Future Ready Workforce technologies like VMware Horizon gives organizations a long-term foundation and strategy to drive engagement and productivity through flexible hybrid and multi-cloud VDI and published app deployments. Organizations can quickly scale remote work efforts and deliver a modern and secure digital workspace for employees to work from anywhere. Download now to learn more.


The Economics of Infrastructure Scalability - State and Local Government

State and local agencies and their partners are expecting more – faster delivery of goods and services, and an enhanced user experience. However, it is becoming more difficult to keep up, especially with the constraints the traditional data center brings. To remain competitive, agencies need to find an infrastructure strategy that enables them to seamlessly scale their environments without costly over-provisioning. Many organizations turn to the public cloud, but is it the ideal choice?


Accelerating Digital Public Sector and Healthcare Organizations

For IT teams in in state and local government agencies, infrastructure that connects and secures users, apps, and data makes all the difference in how that organization receives its support. VMware’s solutions give our government partners consistency, flexibility, and freedom of choice to make the best decisions today and tomorrow. In this eBook, you’ll find real-world stories about VMware customers who are realizing new possibilities for their organizations, and achieving their goals along the way.


Horizon on VMware Cloud on AWS Buyer's Guide for State and Local Government

VMware Horizon® for VMware Cloud™ on AWS delivers a seamlessly integrated hybrid cloud for virtual desktops and applications. It combines the high security standards and capabilities of the VMware Software-Defined Data Center (SDDC), delivered as a service on AWS, with the market-leading capabilities of VMware Horizon. Now state and local agencies can leverage the familiar tools and skill sets they have from VMware vSphere® and Horizon for operational consistency and flexibility. Download this guide to understand the best practices for deploying VMware Horizon on VMware Cloud on AWS.


Extending Your Data Center with VMware Cloud on AWS GovCloud (US)

United States government agencies and their partners are looking for the flexibility to expand into cloud solutions that comply with high security standards. VMware Cloud™ on AWS GovCloud (US) solves these challenges with consistent infrastructure delivered by the familiar VMware SDDC stack that agencies use on-premises, with familiar vCenter Server interfaces, templates and APIs. Learn more in this new whitepaper.


Citizen Engagement Strategies for Local Governments

Is your local government taking full advantage of opportunities in the "new normal" to improve engagement? Audit your citizen engagement strategies with this Zendesk playbook


Market Insights: Cloud Adoption in the Fast Lane

Many state and local governments had already begun their modernization efforts when the COVID-19 pandemic changed how people work. This GCN survey of IT executives in state and local government reflects what they were hoping to achieve and how the plans shifted with the need to work remotely. Security, which is always a priority moved up as governments had to protect larger attack surfaces. Learn about the challenges local governments face and how they adjusted to respond to those new demands.


Five Things to Know About Mastering the Cloud: A Guide for State and Local Government Agencies

The short history of cloud computing has been interesting and uneven. Today, a more flexible and agile vision of the cloud is emerging – one that will help agencies solve problems ranging from optimizing traffic flows to improving citizen safety. This new cloud approach offers developers and operation teams the consistency and portability to focus on developing solutions rather than reskilling. VMware® Cloud FoundationTM provides the consistent infrastructure that enables agencies to quickly scale, migrate workloads freely, and decouple applications from infrastructure. With VMware, agencies can leverage existing investments and drive their cloud roadmaps at their own pace.


How to Future-Proof Your Infrastructure for Hybrid Cloud and Modern Applications: A Guide for State and Local Government Leaders

Organizations looking to become more agile, nimble and opportunistic in exploiting new business opportunities need an infrastructure strategy that gets away from frequent, expensive and resource-consuming component upgrades. Instead, HCI has rapidly become the infrastructure model of choice for enterprises looking to fully leverage hybrid cloud, modernized applications and other business-transformative initiatives.