Remedy your ticket troubles
- By Bill Murray
- Nov 10, 1997
The Mountain View, Calif., company's flagship product, Action Request System, extends
online help throughout an enterprise via unlimited read licenses. Users can submit
requests and query the system for answers or status updates.
One feature in the Action Request System is Remedy Help Desk. It automates problem
management, resolution, reporting and measurement. The ARWeb component helps users help
themselves by submitting requests and updating database information through their World
Wide Web browsers. It dynamically translates the Action Request System's forms into
Hypertext Markup Language.
A Flashboards visual monitoring tool shows administrators the state of service
operations, collects trend data and warns about potential problems.
The Action Request System runs under Microsoft Windows NT and Hewlett-Packard Co., IBM
Corp., Silicon Graphics Inc. and Sun Microsystems Inc. Unix operating systems.
ARWeb and Flashboards run under NT 4.0, IBM AIX 4.1, HP-UX 9.0 or 10.0, and SunSoft
Solaris 2.4 or 2.5 and SunOS 4.1.3.
Action Request System 3.0 starts at $6,500 for a single server and three fixed write
licenses. ARWeb 2.0 begins at $12,000, and Flashboards 1.2 at $5,000. Remedy sells two
related applications, Asset Management 1.01 and Change Management 1.01, both priced from
The Remedy products appear on 14 federal contracts including PRC Inc.'s Navy
Super-Minicomputer Program and Unisys Corp.'s NASA Scientific and Engineering Workstation
Contact Remedy at 415-903-5200.