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PARKER: I think HUD has a very strong appreciation of IT. For the most part, the end
users and middle management understand it and understand its benefits. I’m not sure
that the middle management and end-user community have totally come to grips with the
benefits of technology as an enabler to do what we call “One HUD”—to be
able to share information across the board. We have to utilize technology to do that.
They’re still trying to get there.


A very important thing that’s happened here at HUD is that Secretary Cuomo has a
very, very strong appreciation for IT and understands totally that technology is the
enabler for all the things that he is trying to get done here as part of his HUD 2020
vision. He is very proud of the new HUD Storefronts that are springing up and the
technology that is involved with them. The kiosks, the mapping system ... all help people
to get information in an automated fashion. It feels real good to work in an organization
where the secretary has that level of appreciation of technology as an enabler to the
goals and mission of the department.


The secretary has said that the best thing the CIO can do is to focus on integrating
all of these systems and making information accessible to people who need it. As part of
HUD 2020, what that’s about is making HUD look like one organization to its customers
and constituents.


That means that people are going to have to view themselves as HUD, not as community
planning and housing. They have to view themselves as HUD and be willing to cross all
those boundaries to help the customer.


To be able to do that, they’re going to need access to information that used to
belong to the different cylinders. Under HUD 2020, it belongs to HUD. So if you’re in
single-family housing and you need information from the multifamily [department], you
should be able to get to that information as easily as someone who works in multifamily to
help that ultimate customer.


The major enabler for people to become One HUD is to have easy access to HUD
information and be able to share information. That’s really about breaking down the
stovepipes.


A lot of good things have happened here at HUD. They have done a good job building
systems that do what they need to do and managing those systems. They’ve done a good
job managing the year 2000 problem. But I don’t think IT gets the recognition that it
deserves. I think that’s because there hasn’t been a CIO here to recognize what
they have accomplished.


The CIO is not an operational guru and is not a technical guru. The CIO is the person
who understands the goals, mission and objectives of the department and understands how
you can apply technology to apply those business needs. CIOs understand the importance of
IT and the importance of people being able to access information. 

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