Agriculture and U.S. Bank discuss recent IMPAC service delay issues

To prevent interruptions to its IMPAC service such as those that occurred
during the past month, the Agriculture Department has agreed to work more closely with its
card provider, U.S. Bank of Minneapolis.

Agriculture and U.S. Bank officials recently met in Minneapolis to discuss the service
halts that occurred on two days last month and one day this month.

“We agreed to pay sooner, and U.S. Bank agreed to watch what they transmit,”
said Sue Poetz, program manager for the procurement modernization team.

“The meeting was very productive; the issues were resolved,” said Steve
Putney, president for U.S. Bank’s IMPAC government services. 

Poetz said the card failures resulted from the bank not crediting the department for
payments, accidentally double-billing USDA and failing to flag one USDA payment as a
government IMPAC transaction [GCN, July 20, Page 6].

U.S. Bank issues credit cards to federal agencies under a General Services
Administration contract.

Agriculture has been using U.S. Bank’s IMPAC service since 1988. The current
contract between U.S. Bank and USDA ends Nov. 30.

“We will be looking at all the companies that issue IMPAC cards through the
GSA,” Poetz said. “We’re not including or excluding anyone.”  


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