Through cross-servicing effort, VA will handle GAO's data processing

The Veterans Affairs Department’s Austin Automation Center will provide data
processing services for the General Accounting Office.

AAC won the three-year, $2 million contract last month when GAO’s previous
provider discontinued support in some key areas, said Bob Evans, AAC director.

AAC will provide support for GAO’s financial management, payroll support and
statistical analysis systems. GAO will also use the center’s time-sharing and help
desk services, Evans said.

AAC will begin providing services to GAO Oct. 1 and perform all of GAO’s data
processing services by late March. The contract is a written-service contract based on
quality and performance, Evans said.

“We look forward to working closely with GAO staff, and we will do all we can to
provide them with responsive, efficient data processing services,” Evans said.

AAC offers information technology products internally or through contracts with the
private sector under the Multiple Award Requirements Contract for IT Services.

The center has been a Federal Franchise Fund pilot business for the past two years,
providing services to NASA, the Justice and Defense departments, the General Services
Administration and the National Archives and Records Administration, Evans said.

AAC is VA’s largest and most complex corporate data center, Evans said. The
center, which employs 320, is a full-service IT shop supporting multiple platforms
including IBM Corp. and Digital Equipment Corp. systems.

The AAC business model is built to control costs, Evans said. Center officials conduct
negotiations with vendors when buying hardware and software, which keeps costs down, he

The business model is also big on automation.

The center uses technology whenever it can to improve service, which in turn keeps
staffing levels lean, Evans said.   

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