Message manager routes, responds to site visitors' e-mails... EnterpriseComputing

The GTE Web Solutions Group has built an e-mail response system that manages e-mail
sent by Web site visitors.

The Java application and related consulting services are available on General Services
Administration schedule contracts, said James Kane, an information systems division vice
president with GTE Government Systems of Chantilly, Va.

The $59,950 inResponse system acknowledges messages, routes e-mail for response and
creates reports. It runs on top of an Oracle7 Release 7.3 database server and any Web
server running Sun Microsystems Inc.’s Java Development Kit 1.1.4 or later versions.

The Unix version requires SunSoft Solaris 2.5 or higher versions on a Sun Sparc10
server. The Microsoft Windows NT version requires NT 3.51 or 4.0 on a 200-MHz or faster
dual-Pentium server. Any PC, Macintosh or Unix system with Internet access and a Netscape
Navigator 3.0 or Microsoft Internet Explorer 3.0 browser can act as a client.

Kane said GSA is beta-testing inResponse for its
portal site, which will host citizen searches for information.

Contact the GTE Web Solutions Group at 703-818-4000.


  • business meeting (Monkey Business Images/

    Civic tech volunteers help states with legacy systems

    As COVID-19 exposed vulnerabilities in state and local government IT systems, the newly formed U.S. Digital Response stepped in to help. Its successes offer insight into existing barriers and the future of the civic tech movement.

  • data analytics (

    More visible data helps drive DOD decision-making

    CDOs in the Defense Department are opening up their data to take advantage of artificial intelligence and machine learning tools that help surface insights and improve decision-making.

Stay Connected