Message manager routes, responds to site visitors' e-mails... EnterpriseComputing

The GTE Web Solutions Group has built an e-mail response system that manages e-mail
sent by Web site visitors.


The Java application and related consulting services are available on General Services
Administration schedule contracts, said James Kane, an information systems division vice
president with GTE Government Systems of Chantilly, Va.


The $59,950 inResponse system acknowledges messages, routes e-mail for response and
creates reports. It runs on top of an Oracle7 Release 7.3 database server and any Web
server running Sun Microsystems Inc.’s Java Development Kit 1.1.4 or later versions.


The Unix version requires SunSoft Solaris 2.5 or higher versions on a Sun Sparc10
server. The Microsoft Windows NT version requires NT 3.51 or 4.0 on a 200-MHz or faster
dual-Pentium server. Any PC, Macintosh or Unix system with Internet access and a Netscape
Navigator 3.0 or Microsoft Internet Explorer 3.0 browser can act as a client.


Kane said GSA is beta-testing inResponse for its http://www.web.gov
portal site, which will host citizen searches for information.


Contact the GTE Web Solutions Group at 703-818-4000.



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