USPS preps for use of software package to reach goal of 700 electronic forms

When the Postal Service begins using JetForm Corp. FormFlow in September, the goal is
700 electronic forms developed with the Ottawa company’s software, said Clara
Hankins, acting manager of Corporate Information Services in USPS’ Forms Management

About 200 of the service’s 1,700 forms already exist in electronic form through
another software product USPS used until early this year. USPS software developers are now
converting the most heavily used forms for personnel actions, procurement, travel and
vehicle maintenance.

Following a technical evaluation of 12 electronic forms products in a USPS laboratory,
Hankins said, the service purchased a five-year, 160,000-user site license for FormFlow
for about $5 million through a contract with General Technology Inc. of Newport Beach,

Hankins said FormFlow was chosen because it links to commercial applications such as
Microsoft Office and because it can capture data from forms.

Postal users found they could make Structured Query Language database queries with

The package has good cut-and-paste capabilities, she said, and it works with several
e-mail products. USPS workers will receive computer-based training from JetForm to ease
the transition.

Microsoft Windows 95 systems will be the first to get FormFlow, but USPS intends
eventually to put the software on its point-of-service terminals, Hankins said.  


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