PC doctor does triage remotely via Web, modem

PC doctor does triage remotely via Web, modem

A PC diagnostic tool from Watergate Software Inc. of Emeryville, Calif., does triage for sick PCs on site or over the telephone or Internet.

PC-Doctor Profiler determines whether the problem is in the hardware by extracting information from the PC-Doctor Diagnostics software tool that must be installed on the system. Accessing Profiler remotely through a modem or Web browser, a troubleshooter can view the system's identification number, original hardware configuration and any subsequent changes. PC-Doctor Profiler does not troubleshoot software.

PC-Doctor tools come bundled in PCs from eight leading makers, but Watergate Software plans to sell the tools separately to federal users through the General Services Administration Information Technology Schedule, said Grady Tucker, Watergate's federal sales representative. No GSA price has been set yet, said Marie Travers, Watergate Software Web marketing manager.

Contact Watergate Software at 510-596-2080.

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