Micron replaces suspect hard drives at Air Force base

Micron replaces suspect hard drives at Air Force base

By Bill Murray

GCN Staff

MONTGOMERY, Ala.'A Desktop V subcontractor went on-site at Randolph Air Force Base, Texas, late last year and replaced 500 hard drives after drive failures were reported, Air Force officials said.

Technicians from Micron Electronics Inc. of Nampa, Idaho, spent up to two weeks at the base downloading data from 500 Micron ClientPro PC hard drives, said Lt. Col. Glenn Taylor, director of the Standard Systems Group's Commercial Information Technology'Product Area Directorate at the Gunter Annex of Maxwell Air Force Base, Ala.

With Desktop V vendor Raytheon Data Systems poised to leave the PC business, company officials offered to replace the hard drives, which would have fulfilled their Desktop V contractual requirements, Taylor said.

But Micron officials got called into the mess because Air Education and Training Command officials, who bought the Micron PCs from Raytheon, were concerned about losing data, he said.

'The hardest part of it was downloading the data, but there was no data reported lost,' said Tony Colangelo, Micron's director of capital region sales.

Colangelo's recollection of the events at the air base differed somewhat from Taylor's. Micron's technicians spent only a few days on-site, he said.

Col. Delbert Atkinson, SSG's vice director and military commander, referring to Micron's response, said: 'They really stood up on that one.'

Kenneth Heitkamp, SSG's technical director, said Micron was 'very concerned' about its reputation with the Air Force.

Raytheon's Desktop V contract expired this year.

Micron now sells its PCs and servers directly to the Air Force through its CIT-PAD Information Technology Tools blanket purchasing agreement.

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