Half of nation's 911 call centers are not ready for 2000, according to a White House report

Half of nation's 911 call centers are not ready for 2000, according to a White House report

By Claire E. House
GCN Staff

Only half of 2,700 911 call centers surveyed were 2000-ready on Oct. 1, according to the President's Council on the Year 2000 Conversion's final report, issued last month.

'It is clear that a significant amount of work remains for all centers to be ready' before Jan. 1, the report said. The council also recommended that local emergency service providers plan to allocate resources in case New Year's celebrations or adverse weather conditions additionally burden personnel.

The report placed local government in a category of organizations that were making progress but had substantial work remaining or had adopted a wait-and-see approach. It pointed out that just 55 percent of counties with populations below 10,000 were ready.

Educational, health care, housing and small-business organizations were also in the not-ready category.

State governments fared better, with 42 reporting at least 90 percent of mission-critical systems ready as of Nov. 1. Fourteen states, however, reported that their supporting systems for 10 key federal programs wouldn't be ready until November or December.

The president's year 2000 council stressed contingency planning for these systems.

The report commended some sectors for being ready or nearly ready:

  • Air and rail travel groups

  • Electric power suppliers

  • Federal government agencies

  • Financial services

  • Oil and gas providers

  • Telecommunications providers.

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