TransCom tests a management project for better customer service

TransCom tests a management project for better customer service

By Patricia Daukantas

GCN Staff

The Transportation Command, one of the unified Defense Department commands, is investing $500,000 to improve its customer relationship management.

TransCom's Single Entry Response and Verification Enterprise System, or SERVES, will be a single portal through which all the command's customers can request services and track their accounts, said Richard Crespin, Defense customer relationship leader for American Management Systems Inc. of Fairfax, Va.

SERVES will supply users with personalized service whether they contact the command by phone, Web or e-mail, said Steve Pierson, a transportation specialist at TransCom's headquarters at Scott Air Force Base, Ill.

The pilot will use Siebel Service Enterprise software from Siebel Systems Inc. of San Mateo, Calif., and computer-telephone integration software from Genesys Telecommunications Laboratories Inc. of San Francisco.

Command officials will evaluate SERVES' performance after a 120-day test period.


  • Pierce County

    CARES dashboard ensures county spending delivers results

    The CARES Act Funding Outcomes Dashboard helps Pierce County, Wash., monitor funding and key performance indicators for public health emergency response, economic stabilization and recovery, community response and resilience, and essential government services.

  • smart city challenge

    AI-based traffic management improves mobility, saves fuel, cuts pollution

    Researchers are developing a dynamic feedback traffic signal control system that reduces corridor-level fuel consumption by 20% while maintaining a safe and efficient transportation environment.

Stay Connected

Sign up for our newsletter.

I agree to this site's Privacy Policy.