Texas agency adopts Web case management

Texas agency adopts Web case management

By Wilson Dizard III

GCN Staff

DEC. 5—The Texas Department of Human Services plans to launch the nation's first Web-based eligibility determination system for welfare and health services programs.

The department chose American Management Systems Inc. of Fairfax, Va., over two other bidders to provide the conceptual design of the Texas Integrated Eligibility Redesign System (TIERS). AMS and other contractors will build the system in several modules, said department spokesman Chris Traylor, with the first module to debut next year.

Although the initial contract is relatively small, it suggests a new technological chapter in states' ongoing hunt to get welfare under better control using information technology.

Under the $4.9 million, one-year agreement, AMS will design an enterprisewide system to support Temporary Assistance to Needy Families, Food Stamps, Medicaid and other programs.

About 9,000 caseworkers will use TIERS, Traylor said. The system will allow caseworkers to determine a client's eligibility for about 50 health and social services programs. Department programmers and computer specialists from other vendors also will help build the system. When it is complete, TIERS will replace several legacy systems.

AMS' contract cannot be extended because of federal restrictions, Traylor said, but the company may bid on subsidiary work such as operating TIERS' help desk.

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