What is Knowledge Management?

What is Knowledge Management?

by Trish Williams

Washington Technology.com

Definitions of knowledge management abound. Here are a few explanations offered by information technology experts:


  • Knowledge management "is the leveraging of an organization's collective wisdom to increase responsiveness and innovation," according to Thomas Koulopoulos, president of The Delphi Group Inc., Boston. "In contrast to information management, which is the ability to organize predefined data, knowledge management is the ability to dynamically link structured and unstructured information with the changing rules by which people apply it," Koulopoulos said in an article on Delphi's Web site.

  • Knowledge management means trying to extract the most useful information that you can act on to provide some good to your organization, said Bill Smithson, manager for technology services at Materials, Communication and Computers Inc. of Alexandria, Va. He is a veteran of numerous large-scale federal government and military IT initiatives.

  • Knowledge management is the systematic, explicit and deliberate building, renewal and application of knowledge to maximize an enterprise's knowledge-related effectiveness and returns from its knowledge assets, according to Charles Bixler, director for knowledge management at Keane Inc., a $1 billion IT services company in Boston. Bixler said knowledge management applies systematic approaches to find, understand and use knowledge to create new capabilities, solve problems, enable superior performance and encourage innovation.



Featured

  • Records management: Look beyond the NARA mandates

    Records management is about to get harder

    New collaboration technologies ramped up in the wake of the pandemic have introduced some new challenges.

  • puzzled employee (fizkes/Shutterstock.com)

    Phish Scale: Weighing the threat from email scammers

    The National Institute of Standards and Technology’s Phish Scale quantifies characteristics of phishing emails that are likely to trick users.

Stay Connected

Sign up for our newsletter.

I agree to this site's Privacy Policy.