What is Knowledge Management?

What is Knowledge Management?

by Trish Williams

Washington Technology.com

Definitions of knowledge management abound. Here are a few explanations offered by information technology experts:

  • Knowledge management "is the leveraging of an organization's collective wisdom to increase responsiveness and innovation," according to Thomas Koulopoulos, president of The Delphi Group Inc., Boston. "In contrast to information management, which is the ability to organize predefined data, knowledge management is the ability to dynamically link structured and unstructured information with the changing rules by which people apply it," Koulopoulos said in an article on Delphi's Web site.

  • Knowledge management means trying to extract the most useful information that you can act on to provide some good to your organization, said Bill Smithson, manager for technology services at Materials, Communication and Computers Inc. of Alexandria, Va. He is a veteran of numerous large-scale federal government and military IT initiatives.

  • Knowledge management is the systematic, explicit and deliberate building, renewal and application of knowledge to maximize an enterprise's knowledge-related effectiveness and returns from its knowledge assets, according to Charles Bixler, director for knowledge management at Keane Inc., a $1 billion IT services company in Boston. Bixler said knowledge management applies systematic approaches to find, understand and use knowledge to create new capabilities, solve problems, enable superior performance and encourage innovation.


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