DOD knowledge managers: Know your portal's audience

DOD knowledge managers: Know your portal's audience

By Patricia Daukantas

GCN Staff

APRIL 12'The key to managing information on a Web portal is knowing your audience, Defense Department officials said yesterday at the E-Gov Knowledge Management conference in Washington.

The Army Knowledge Online portal, for example, has three levels of availability, said AKO chief Lt. Col. Roderick Wade [see www.gcn.com/vol20_no1/news/3496-1.html].

From least secure to most secure, the levels define the publicly available gateway at www.us.army.mil, the AKO portal on the Non-Classified IP Router Network for sensitive but not classified information, and AKO on the Secret IP Router Network for the highest security.

When AKO started, public information was mixed with Army business content, Wade said. The Army learned to 'know your audience and structure your portal content accordingly.'

The Army is now moving some content from its public Web sites to AKO on the NIPRnet, which is becoming a portal to other private Army sites, Wade said.

The number of AKO portal users has reached 143,000, up from 48,000 a year ago, Wade said.

Paul T. Smith, deputy chief information officer for enterprise transition at the Naval Sea Systems Command, said the command has succeeded in organizing online communities of practice around acquisition reform, public and congressional affairs, and human resources.

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