U.S. is No. 3 in e-gov globally, Accenture says

U.S. is No. 3 in e-gov globally, Accenture says

When it comes to electronic government, the United States ranks third in the world, behind Canada and Singapore.

That's according to Accenture, formerly Andersen Consulting of Chicago, which examined 22 governments' Web sites. Role-playing as local citizens and businesses, Accenture consultants tried 165 types of transactions.

All three countries have nationwide portals, the consultants said, but 'few good portal sites exist, and those that do have a long way to go to be truly customer-focused and intentions-based.'

Canada's bilingual portal, at www.canada.gc.ca, links to major agencies and has a consistent look and feel, the study said. Singapore's site, at www.gov.sg, offers services such as birth registrations, housing searches and police report filing. The U.S. portal, at www.firstgov.gov, is 'under pressure to integrate disciplines such as customer relationship management,' the study said.

More information appears at www.accenture.com.

'S.M. Menke


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